Help! Mac password isn’t working AND I can’t boot into recovery!

Hi! So in short … this is what happened…


Step 1completely wiped my 2017 MacBook Air - running on Monterey.


Step 2) Everything went smoothly, I booted into internet recovery to wipe the disks, and everything booted like brand new after that.


Step 3) I personalized my settings via System Preferences (including keyboard shortcuts and all of that.


Step 4) I was doing something on my phone and my screen on my Mac timed out … and few minutes later I went to get back into my Mac, input my password …. It won’t take! I’ve attempted 100 times since then … NOTHING!

Additional Information:


1) Upon setting up my Mac after the reset (before the lockout) I did sign into the App Store, however, I hadn’t signed into the System Preferences yet.


2) I attempted to boot into internet recovery so I could just wipe it, because I don’t know another alternative. .. I can’t get into recovery, the furthest that I’m able to get is the password box … which I obviously can’t get to accept my password.



My best guess is that this is a keyboard issue … being that neither my password, nor the recovery key combo will accept…. But either way, I need help! PLEASE tell me there’s something that I’m able to do .. and quickly!

iMac (2017 – 2020)

Posted on Apr 4, 2025 02:59 AM

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Apr 4, 2025 04:43 AM in response to K8_P

OP wrote " I attempted to boot into internet recovery so I could just wipe it, because I don’t know another alternative. .. I can’t get into recovery, the furthest that I’m able to get is the password box … which I obviously can’t get to accept my password. "


From that description it seems you may have placed a Firmware Password


What is a firmware password on Mac?



If that is incorrect I am sorry


Alternatively >>


Reset Computer Password  for the Administrator Account Password


Intel Computer


Shutdown the computer 


Restart computer and immediately hold the two keyboard combo Command  r 


If using a Bluetooth Keyboard with Rechargeable Battery - Cable the Keyboard to computer for this unique purpose. Bluetooth Kernel may not load soon enough to execute the 2 keyboard commands 


Top Tool Bar >> Utilities >> Terminal


Type resetpassword as one word and no spaces


Press Return key


Follow the prompts and remember the New Password


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Help! Mac password isn’t working AND I can’t boot into recovery!

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