Recurring MacBook Air M2 Crash and Reboot Issues - Persistent DCP PANIC Errors Despite Repairs

Are any USB-C adapters, docks, or hubs connected which have a video port even if unused?

No.

Does the issue occur even when no external devices are connected?

Yes.

Is it possible the built-in display is the problem?

No.

Do the crashes happen when waking the laptop from sleep or powering it on?

Yes, and also at other times — no consistent trigger.

Are you able to notice a pattern, such as a specific app causing crashes?

No, there’s no clear pattern.

How often do you reboot the laptop?

Very seldom. Since this is a MacBook, I don’t typically reboot like I would on Windows.

I appreciate all the support you’ve provided. Apple Support did call me and took remote control of my screen. They walked me through several diagnostic steps — including creating a new folder in the LaunchAgents directory to isolate potential third-party causes. I restarted the machine as instructed, and they showed me how to locate crash or panic reports. I was told to send them the logs and screenshots if the issue recurs.

I’ve followed everything asked of me. I’ve been cooperative, transparent, and patient. That’s why I was shocked and upset when an Apple engineer accused me of being unreasonable or having extreme expectations. That felt unfair, especially given how frustrating the issue has been.

Frankly, this M-series MacBook has performed worse than my previous Intel i5 MacBook pro early 2015, which is disappointing. At this point, I believe Apple should take the device back for thorough testing instead of making me try endless steps without resolution.

Update – 19/05

Alright, I received my MacBook with the hardware replaced — see the attached photo. Previously, the logic board and Touch ID were replaced under AppleCare, and including this latest repair, the total cost without coverage probably would’ve been around £1,200. I asked the engineer why they didn’t just give me a new one, and they said it’s easier to repair and better for the environment. Honestly, I think that’s a bit of a cop-out. It’s still not exactly cheap to replace all of this, to be completely honest.

Anyway, some good news:

• The package arrived safely — no damage, well-packaged.
• The display looks fine — no obvious scratches or issues.
• I’ve used it for 1–2 hours so far and everything seems okay.

That said, I can’t be completely sure it’s all perfect yet. If any CPU panic issues come up, I’ll update you guys.

[Edited by Moderator]

Unfortunately, my MacBook rebooted itself without permission again 😣—this happened even after Apple replaced the logic board and Touch ID. They sent it back to me like it was brand new, but it's honestly becoming ridiculous at this point 😤. I never had issues like this with my 2015 MacBook Pro 💻, but this 2022 MacBook Air has been nothing but a pain 😞.

LAST UPDATE:

Hi guys, after 11 days of using it, everything has been good—no more random reboots, and I’m very happy with that.

However, a new problem has come up, and I have legitimate evidence showing that the MacBook Air M2 mouse is moving on its own, which could indicate a potential security breach.

I've opened a new thread titled "MacBook Air M2 – Mouse Moving on Its Own…” on the Apple Community.

MacBook Air M2 – Mouse Moving on Its Own … - Apple Community

All the evidence is attached. This is not fake, and I’m not deliberately trying to make my Mac malfunction. I genuinely want a good MacBook—not a faulty one.

ok