Recurring MacBook Air M2 Crash and Reboot Issues - Persistent DCP PANIC Errors Despite Repairs

Hey everyone,


I’m having a frustrating issue with my MacBook Air M2 😞. It keeps randomly crashing and rebooting on its own. I’ve taken it to the Apple Store twice now, and each time they’ve wiped the system, replaced system, and given it back, but the issue keeps happening 🔄.

The Apple Store technician tried all the usual fixes—wiping the system, resetting the NVRAM/PRAM, and even replacing system—but it’s still happening 😩. It’s getting to the point where I don’t know what else to do, and I’m just getting really frustrated 😤.


Has anyone else had this issue with their M2 MacBook? Any advice or solutions? I’m at my wit’s end with this, and I’d really appreciate any help! 🙏


Thanks in advance! 🙌



[Edited by Moderator]


MacBook Air

Posted on Apr 3, 2025 08:10 AM

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Question marked as Top-ranking reply

Posted on Apr 4, 2025 06:24 AM

Has anyone else had this issue with their M2 MacBook?


Yes. Many. Bring it back to Apple a third time, repeat as required.

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28 replies

Apr 10, 2025 03:52 AM in response to HWTech

Thank you, HWTech, for your detailed insight 🙏


I can guarantee that I have not plugged in any HDMI or connected an external display to my MacBook, so it's very likely that the issue lies with the logic board itself 🧠🔍


I really appreciate your help — you're absolutely right that I need to speak with an Apple engineer who actually understands kernel panics 🛠️💻 When I went to the Apple Store, the technician erased everything and did a full clean install of macOS. Since then, I haven't installed any third-party apps at all, but the problem still keeps happening 😓


Thanks again for your advice — I’ll head back to the Apple Store and push for a deeper investigation 👨‍🔧🍏

Apr 10, 2025 07:18 AM in response to kingshum98

kingshum98 wrote:

Thank you, HWTech, for your detailed insight 🙏

When I went to the Apple Store, the technician erased everything and did a full clean install of macOS. Since then, I haven't installed any third-party apps at all, but the problem still keeps happening 😓

If that is the case, then the Apple Store should be willing to start replacing parts on the laptop. Most people end up reinstalling everything after the clean install which complicates matters. The fact your laptop continues having Kernel Panics in a pristine state indicates a hardware issue with the laptop itself. See if the Apple Store is now willing to repair the laptop.

Apr 10, 2025 09:16 AM in response to kingshum98

Thank you again, HWTech, for your advice 🙏

I just got back from the Apple Store, and they’ve decided to send my MacBook in for a logic board replacement. Hopefully, this will finally fix the issue. Otherwise, it might point to a deeper problem with the latest macOS itself.

Thankfully, I’m still covered under AppleCare until this August — they told me it would’ve cost £449 otherwise 😅 Honestly, this is the first time I’ve ever been disappointed with an Apple product. I’ve been using Apple devices for over 10 years and never had a single issue. Everything’s always been smooth and reliable… until this MacBook Air M2 started acting glitchy. Really hoping this is just a one-off.

May 19, 2025 06:49 PM in response to kingshum98

kingshum98 wrote:

Update – 19/05

Alright, I received my MacBook with the hardware replaced

Thanks for the update to know that Apple replaced the Display Assembly & Lid Angle Sensor this time.


Please let us know how it is going in a month (not sure when Apple closes a thread due to inactivity, but I believe the thread should still remain open in a month).


We are hoping this repair is the final solution to the DCP Kernel Panics.

May 9, 2025 04:43 PM in response to kingshum98

Personally I do not consider it unreasonable nor is it "extreme" to expect a Mac to work, but what I think doesn't matter. What is unreasonable is expecting you to endlessly repeat steps that may have provided helpful information to Apple, but have not resulted in any kind of resolution or even a hint that one may be forthcoming.


On that point I suggest your story is not yet over. Apple gathered copious amounts of information from your Mac and forwarded it to their engineers. This problem can be fixed, of that I am certain. Whether they have the willingness or motivation to do that is unknown. You on the other hand have the motivation to get it fixed, so I reiterate the need to bring it back to Apple, as many times as necessary, five, six, a dozen times, whatever, until one of these two outcomes result: 1. they fix it, or 2. you give up.


For what it's worth I have never personally experienced a KP in any of the Macs I own or control. Not a single one, not in decades of Mac usage. Nor do I reboot them routinely. They run for weeks or months on end without complaint. They have to, for the work that I do. That's how Apple designs them. Reboots are seldom. I reboot for software updates, to restore a TM backup after experimentation duplicating problems other people may have with theirs, personal "morbid curiosity" variety experimentation including beta testing, intentional installation of known malware, evaluating dubious third party software such as "anti-virus" or "cleaning" junk... that sort of thing.


Therefore it is just as unreasonable for Apple to expect you to tolerate random crashes or kernel panics, or to occasionally reboot to hide some problems that should be fixed.


On that subject I can speculate what that fix is likely to entail, but speculation generally runs afoul of this site's Terms of Use, besides, it help you either.


Take it back. Again.

Jul 28, 2025 01:38 AM in response to kingshum98

Update – 19/05


Alright, I received my MacBook with the hardware replaced — see the attached photo. Previously, the logic board and Touch ID were replaced under AppleCare, and including this latest repair, the total cost without coverage probably would’ve been around £1,200. I asked the engineer why they didn’t just give me a new one, and they said it’s easier to repair and better for the environment. Honestly, I think that’s a bit of a cop-out. It’s still not exactly cheap to replace all of this, to be completely honest.


Anyway, some good news:


  • The package arrived safely — no damage, well-packaged.
  • The display looks fine — no obvious scratches or issues.
  • I’ve used it for 1–2 hours so far and everything seems okay.


That said, I can’t be completely sure it’s all perfect yet. If any CPU panic issues come up, I’ll update you guys.



[Edited by Moderator]

Jul 25, 2025 06:58 AM in response to XF1914

XF1914 wrote:

My post about similar complaints being removed was all I needed to know about Apple Communities and Support. Thanks. I’ll just take this to the Apple Store and see how it goes there..

I was able to read your post before it was removed. I think it was removed for how you said things (and perhaps the tone) more than anything else as it likely violated the forum's Code of Conduct, but I am not associated with Apple nor the decision to remove the post. Just an independent observation. Over the years I've had multiple posts edited or completely removed by the moderators which have baffled me (sometimes I know why as I'm pushing the boundaries, but others are a mystery to me).


I can understand your frustration as it can be very difficult dealing with Apple (much more so today than a decade ago) especially for such expensive devices. But since I support thousands of devices for my organization, I can also understand the difficulty Apple has trying to resolve some of these issues. It is not easy troubleshooting issues and it is even more difficult these days than it was a decade ago. I'm glad it won't be long before I can retire.


Jul 28, 2025 01:27 AM in response to kingshum98

I'm curious if others experiencing this issue also use or have used in the past an iPad or other device as a wireless extended display.


I am currently working through a lengthy process with Apple to resolve this issue, but they seem to believe it's not a hardware problem. They returned my laptop and advised me to use it without an Apple ID to see if the crashes persist.


/s I might need to hire someone to use my laptop – it's practically useless without my Apple ID, and I can't imagine getting any work done without it.

Recurring MacBook Air M2 Crash and Reboot Issues - Persistent DCP PANIC Errors Despite Repairs

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