How to fix Qardio Heart Health app connection issues on iPhone?

Geoffrey Radbill wrote:

Did exactly as you suggest. Changed my hotspot vpn to the UK. Received the same responses as in the past which would suggest that Qardio's servers are down.

Did you make sure that the Qardio app was closed then logged onto the VPN? The first time I did at the app was not closed. I closed it re-launched it. It would not let me login with my account I had created previously, but I was able to create a new one with no problem. I am now able to login.

Yup, thanks for pointing this out. Seems like I'd created a condition where if the cuff finishes prematurely (e.g., without both systolic and diastolic readings) if can push them to Apple Health. I've fixed this bug and pushed an update the App Store (v1.1.1). It's currently in "App Review", but within a day or two, there should be an update available for you. Apologies.

Their business is struggling and they have even filed for bankruptcy in the Netherlands. Your best option is to try and contact them for any issues.

MedM Health App will connect to the Qardio BP monitor seamlessly. I spent two days scouring the internet for a solution and finally came across a random obscure post. Works like a charm.

A couple of months ago I tried to contact support using that email address (support@qardio.com) and got no reply at all. Now I get the bounced back reply just as you did Devonbob. After your note I tried another of their addresses (doctors@qardiomd.com). It's not sending any responses - yet. I suspect it'll soon start bouncing emails back just as the support email address did earlier. I think they're continuing to decommision servers or at least DNS names.

Brilliant - I also got the cuff to work using my Apple Watch. I did have a problem initially as the app on the watch wanted me to log in and came up with the usual error message. I deleted the app on the watch then reinstalled it on the watch from my iPhone (15 pro max)The app on the watch then took me through a set up procedure and now takes blood pressure readings - very pleased, although I have to add the results manually into Apple Health data despite there appearing to be a link for BP and pulse in the Watch Qardio settings.

So today I found out that this has happened. By accident I tried to use my phone to check my BP. I never do this as I always use my Apple Watch. So - for those of you not able to connect with your phone, if you have an Apple Watch with the QardioArm App - It still works! It saves the readings to your Health App. Hope this helps everyone!

Eureka. I found my old iPhone 6. FInding the cord took longer (plug changes by Apple is another discussion) and tested Quardio. It worked!

However, the iPhone 6 ver DID NOT log in at Quardio. It flashes a 'guest mode' screen very briefly then goes into the bp test. History is available for me back to 2019, but I suspect that's stored locally. This version of the app is working because it's standalone and doesn't rely on their servers/infrastructure.

My iPhone 6 could not have had my current userid/password since I now have a Password manager with a long convoluted password which I did not have back then. There is no way I logged in.

I should add that it may have tried to log in and failed then switched to 'guest mode'.

It would be helpful if users who have 'solutions' would specify that it's only something 'you could try'. Answering that a VPN will fix the problem sends people thru hoops they don't need to attempt. Purchasing a VPN, installing it and re-installing the app on a commentators 'solution' that's unconfirmed doesn't help. Not trying to be harsh here.

Fortunately I didn't pursue this for my Quardio device. Most of the links on the website are busted. I tend to think Quardio Inc is having problems. Not sure why the app is still available in the store but that's avove my pay grade.

Okay, that one puzzles me totally. lol

Does the iPhone 8 version even log into their servers? Maybe the old versions were standalone? I don't even know how you could tell if it's trying to log in to their servers. I suppose you could turn off wifi and cellular and just connect via bluetooth to the device and see if it works?

If so the iPhone 8 ver doesn't need the servers at Quardio.

Same problem with an iPhone 16 Pro. However, when I use an iPhone 8 the Qardio App works fine. There seems to be more to this than a broken Qardio web site.

I have the same problem as everyone who is posting. I wish there were another app we could use with the Qardio equipment. The app must be able to pair with the Qario equipment. Hopefully, we will get news from Qardio regarding whether they are going to recover or not.

Thanks,

Kim

I have tried everything to contact someone at Qardio and concluded that they couldn't care less. I have a blood pressure device that I can no longer use because it is incompatible with other devices. I just screen. What a colossal waste of my hard-earned money. I hope Qardio can recover from bankruptcy and get the business back on track because they have made very nice, high-quality products that work great!

Still does not work. Did as you suggest. Even deleted the app first. Then went to app store via my Paris VPN site. Downloaded app and attempted to set up a Qardio Account. Same ole message - "service cannot be reached.

Any other suggestions?

Downloaded the MedM Health app as you suggested. Yes, I was able to connect via bluetooth with the Qardio BP Cuff. However, it was only a connection and did nothing to allow the cuff to work.

So, I reached out to MedM Health and received the following response in bold below. Hopefully, others will contact MedM Health to share their interest. Personally, I would be willing to pay a reasonable annual fee.

Thank you for your message.

While the MedM Health app may detect the Qardio blood pressure monitor via Bluetooth, the device is not yet officially supported, as we do not have access to its full communication protocol. Because of this, the app is unable to properly control the cuff or receive accurate readings.

We’ve already added the task of integrating Qardio devices to our internal backlog and are actively trying to contact Qardio to obtain the necessary technical documentation for proper support. We will keep you informed of any progress regarding this integration.

In the meantime, you can view the full list of devices currently supported by MedM here:

https://www.medm.com/sensors.html

Please let us know if you have any further questions — we’ll be happy to assist.