Looks like my iPhone 14 did an auto update and the first I knew was when facial recognition stopped working. When I try to reset facial recognition the phone doesn’t pick up my face in the box.
I have reset the phone but it made no effect.
I can see other iPhone users have experienced similar problems with historical updates but I can’t see a solution having been posted. Any suggestions?
[Re-Titled by Moderator]
iPhone 14, iOS 18
gary458 wrote:
Looks like my iPhone 14 did an auto update and the first I knew was when facial recognition stopped working. When I try to reset facial recognition the phone doesn’t pick up my face in the box.
I have reset the phone but it made no effect.
I can see other iPhone users have experienced similar problems with historical updates but I can’t see a solution having been posted. Any suggestions?
[Re-Titled by Moderator]
You've would've seen both of those links in your research, click and follow the steps.
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support
Thanks.
I did try those steps but added a hard reset before bringing into an Apple Store. The hard reset resolved the issue.
Go to Settings. Facial ID and start again. Worked for me.
Face ID not working on my iPhone 14 after iOS 18.3.2 update
