Why won't music files play in the Music app on my new MacBook Air?

I have recently purchased a MacBook Air, and have transferred all my music files from a Microsoft PC.

When I look in the file directory 'Music', and I click on the music file, it plays as normal.

However, when I open the Music App, it displays all the music files, but when I click on a song to play, and hit Play, the play indicator goes to 'Pause' momentarily (a normal occurrence), but then reverts to the 'Play' indicator without playing the song at all!

Any idea what the problem is, as I am only new at using a Mac, so it's taking some time to understand the differences from Microsoft operations.



[Re-Titled by Moderator]

MacBook Air, macOS 15.3

Posted on Mar 9, 2025 06:18 PM

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Mar 11, 2025 12:00 AM in response to Keys27

Hi Keys27,

welcome to this Apple (user-to-user) Community!


Re: "when I open the Music App, it displays all the music files, but when I click on a song to play, and hit Play, the play indicator goes to 'Pause' momentarily (a normal occurrence), but then reverts to the 'Play' indicator without playing the song at all! Any idea what the problem is, as I am only new at using a Mac, so it's taking some time to understand the differences from Microsoft operations."


Am no expert in this area, yet your post to the community deserves some response.

Sorry i don't have a direct answer to your question:


At least your discussion is underway, and those with more music app expertise may choose to join the discussion.

Else:

If you haven't already discovered it: Apple makes an "Apple Music User Guide for MacOS" available:

You can click on "table of Contents" on the Welcome page that opens fro the link below, to see various topics, leading to detailed "how to" articles

https://support.apple.com/guide/music/apd3f44c7709/ma


Also: Apple Music Support website: info. / support / contact options etc.( online chat / phone / email etc.)

Music - Official Apple Support


All the best :-}

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Why won't music files play in the Music app on my new MacBook Air?

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