Unable to receive FaceTime calls on my new iPhone

I bought a new iphone and now i cant receive facetime calls from others


[Re-Titled By Moderator]

iPhone 16 Pro, iOS 18

Posted on Mar 8, 2025 06:49 AM

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1 reply

Mar 13, 2025 06:38 PM in response to vasiliki1926

Re: I bought a new iphone and ..."


If you haven't already done so:

✽ You may want to first update your new iPhone to the newest IOS update:

Eg: About iOS 18 Updates - Apple Support says: iOS 18.3.2

"This update provides important bug fixes, security updates,

and addresses an issue that may prevent playback of some streaming content."

NB: It is always wise to back-up your data before updating iOS:

If needed: How to back up your iPhone, iPad, and iPod touch - Apple Support

______________________________________________

Re: "... now i cant receive facetime calls from others"


Your Apple ID is the account you use to access Apple services, such as the App Store, Apple Music, iCloud, iMessage, FaceTime and more.

✽ Check you are signed in (to your iPhone) with you correct Apple ID and password you use for FaceTime:

See how to: Sign in to your Apple Account - Apple Support


✽ Check you have a "Contacts card" for yourself listed in the Contacts app:

Eg: Add or edit your contact info and photo on iPhone - Apple Support


✽ Check you have set-up FaceTime so you can be reached:

Get started with FaceTime on iPhone - Apple Support

Eg: says:

"To get started with FaceTime, go to Settings  > Apps > FaceTime, then sign in to your Apple Account or turn on FaceTime. If more than one contact method appears below “You can be reached by FaceTime at,” you can tap to select or deselect it."


If you still need help:

See what to do: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support

_______________________________________________________________________________

More support / info. / contact options etc. if needed; The FaceTime Support Team's Website:

FaceTime - Official Apple Support

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Unable to receive FaceTime calls on my new iPhone

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