My iPhone 13 is super slow pulling up my contacts. More often then not, the screen turns black and I have the spinning wheel in the middle. It then goes back to the main screen. Similar things happen when I dial a number. I have cleared the phone back to factory settings and reloaded my information from my Apple ID and the same issue occurs.
[Re-Titled By Moderator]
iPhone 13, iOS 18
Hello~ Click on below….
Genius Bar Reservation and Apple Support Options - Apple
After you make your appointment and have your iPhone checked…would you post back and go over your resolution with us? It may help us to help others in the future. Good luck and you’ve been a pleasure to work with.
~Katana-San~
Glass_Guru wrote:
None of the clear cache stuff was even located in my phone. That was a waste of time.
Battery health is 98%. I have forced a restart dozens of times and it hasn't helped. It stops me from making calls every day. My IOS is up to date it is 18.3.1.
Nothing so far has helped. It is the worst in dialing a number of looking in my contacts. If I try and hit buttons too fast it turns black and has the spinning wheel.
You're correct the advice posted above about Cache's was a waste unfortunately.
How much free memory do you have on your iPhone? Open Settings > General > iPhone Storage
If you are low in memory, it can certainly impact performance on your phone.
Glass_Guru wrote:
Storage says 33.21 of 128GB used.
Do I just go to the Apple store?
You have enough memory available, so yes, it would be advisable to schedule a visit to your closest Apple Store Genius Bar. Katana-San provided a link above to schedule an appointment.
Hello~ Try a forced restart …click on below…
Force restart iPhone - Apple Support
Also what’s your battery health %? Go to Settings > Battery > Battery Health & Charging. If this is 80% or below you need a new battery…
Genius Bar Reservation and Apple Support Options - Apple
Post back if needed and take care.
~Katana-San~
None of the clear cache stuff was even located in my phone. That was a waste of time.
Battery health is 98%. I have forced a restart dozens of times and it hasn't helped. It stops me from making calls every day. My IOS is up to date it is 18.3.1.
Nothing so far has helped. It is the worst in dialing a number of looking in my contacts. If I try and hit buttons too fast it turns black and has the spinning wheel.
Hello again ~ In addition to *lobsterghost1’s* excellent advice on storage…have you had that iPhone 13 battery replaced? If so by Apple? No iPhone 13 unless the battery has been properly replaced by Apple should have a battery health of 98%. The other stuff posted about cache clearing and so on is pure nonsense. Sorry that your time was wasted when you need that the least.
~Katana-San~
I got the phone from Apple one year ago on 2/21/24. From day one out of the box it did this. I had Iphone 11 before that with the same issue. I've cleared the phone and reloaded it from iCloud twice and it doesn't change it. To be clear on the battery health it says: Maximum Capacity 98%.
I'm not sure where to go from here. I
Hello again ~ Make an appointment to have it checked by Apple…something is clearly wrong and we would only be guessing …your battery health should be much lower than 98%. Did you check your storage as suggested?
~Katana-San~
I visited the Apple Store and met with Natalie. She ran a full hardware check. There was nothing wrong with the hardware, including the battery and sim card. She felt it was likely a software issue that was loaded from phone to phone. She wiped my phone using her computer then reloaded from her computer as if its a fresh install from iCloud. All of the extra Apps I had on the phone that didn't come as a standard on the phone needed to be added by me personally but the issues I was having have been fixed. ISSUES FIXED!
Storage says 33.21 of 128GB used.
Do I just go to the Apple store?
Contacts app on my iPhone super slow to pulling up my contacts
