Why won't my Mac recognize 4x6 paper size?

Question

Level 1

8 points

Why won't my Mac recognize 4x6 paper size?

I have set up a thermal 4x6 printer. No matter what print option or app I choose to custom make a 4x6 page, the MAC always thinks it's printing 8x11. The 'standard' defaults do not contain 4x6 or an allowable section to add a default for the printer.

Choosing 4x6 each time still does not do the trick.

I am on Sonoma 14 version of a 2023 or 24 macbook air.

Printer driver is up to date

I am going through labels like crazy testing all the help and youtube guidance out there.

I am clearly missing something to set up my thermal label printer to tell mac it's a 4x6 page.

[Re-Titled by Moderator]

MacBook Air 13″, macOS 14.6

Posted on Feb 19, 2025 04:13 PM

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Answer 1

sdpav Author

Level 1

8 points

Feb 20, 2025 06:20 AM in response to dialabrain

has nothing to do with that. Let me phrase another way. MAC won't keep a default setting of 4x6 in the default paper size. So each time I select 4x6 to print to the thermal print, MAC overrides and chooses 8.5x11. rather annoying . I'm not the first person to print from a mac to a thermal so there has to be a setting someone can help with. I tried mac support,they were useless last night.

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Answer 2

dialabrain

Level 10

133,535 points

Feb 20, 2025 05:32 AM in response to sdpav

Did you check with the manufacturer of the label printer?

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Answer 3

dialabrain

Level 10

133,535 points

Feb 20, 2025 06:23 AM in response to sdpav

I'm sure if it's been an issue, the manufacturer has had reports from other Mac users and may have a solution. But, you certainly don't have to ask them.

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