Apple School Manager - resetting client passwords

I have a client/student device where the password has been forgotten. I have tried various avenues to unlock it, but it always comes back to the same message:


"Contact your organisation's administrator.


Need to reset the password? Contact your organisation's administrator or Manager and ask them to reset the password for your Managed Apple Account."


I am the administrator, but I cannot find anywhere to reset student passwords within ASM. The account is within the domain owned the college


iPad, iPadOS 18

Posted on Feb 19, 2025 6:51 AM

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Apple School Manager - resetting client passwords

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