SOS showing and can’t receive calls

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MJM817 Author

Level 1

5 points

SOS showing and can’t receive calls

My husband has called several times and I can’t get his call.

SOS appears next to WiFi symbol.

iPhone 13 Pro Max, iOS 18

Posted on Feb 14, 2025 08:33 AM

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Answer 1

Top-ranking reply

Bob Timmons

Community+ 2025

Level 10

181,748 points

Feb 14, 2025 08:40 AM in response to MJM817

SOS appears because your phone has lost its connection to your carrier's cellular network. You can still make an Emergency call.

You will need to use another phone to call the carrier so they can begin to troubleshoot the issue with the loss of connection to your phone.

Your carrier might also have an online user help site that you could use to contact them.

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Answer 2

Feb 15, 2025 12:23 PM in response to Bob Timmons

This happened to me, too, while actually trying to call 911

the call failed

I had to use my other phone (thank God I had one) in order to reach 911

I contacted carrier, no signs of outages, and my phone’s service was fine the exact second before and after call attempt

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Answer 3

MJM817 Author

Level 1

5 points

Feb 15, 2025 06:57 AM in response to Bob Timmons

Thanks Bob.

It turned out that I had to update my software. I tried EVERYTHING to get rid of SOS, but nothing worked.

Then I decided to update (I don’t like to use the updates) The last update got rid of all of my passwords.

I appreciate your response though.

I’m sorry I used the down vote. Technically, your answer was not helpful, but I should have upvoted because you took the time to respond to my question.

I’ve tried to change it, but wasn’t able to make a change.

UPDATE: I was able to change my vote. Thanks again.

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SOS showing and can’t receive calls

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