Guided Access password set

Someone has a set a password on one of our Intune (MDM) iPads. I have tried to remove it via Intune, using Remove Password and syncing. This does nothing. I have shut down the iPad with the Home and Power buttons held at the same time. Does nothing. I don't believe I can wipe it within Intune and be able to get in afterwards.

I assume that this could make this iPad non useable?

Do you have any ideas of how I can do get this iPad back working properly?

It is a DEP with an Intune MDM

iPad is a 9th Generation

iPad (9th generation)

Posted on Feb 13, 2025 10:49 AM

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Guided Access password set

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