Good morning. I trust all is well. I’d like help removing my Lock Screen password on my iPad. The touch screen doesn’t work. I have an adapter cord to attach a mouse but I need the passcode removed in order to make the mouse work.

Good morning. I trust all is well.


I’d like help removing my Lock Screen password on my iPad. The touch screen doesn’t work. I have an adapter cord to attach a mouse but I need the passcode removed in order to make the mouse work.


The touch screen cannot be repaired.


I’m trying to retrieve my files and photos saved on the iPad.


Thank you.



iPad, iPadOS 16

Posted on Jul 22, 2023 6:10 AM

Reply
1 reply

Jul 22, 2023 6:21 AM in response to mladybug101

Good Morning!!!


I'm sorry you are having issues with your iPad.


From your message, it appears your iPad is having touch screen issues, and this caused your iPad's passcode to be wrong too many times and lock. You can restore it to remove the passcode using a PC or Mac, but this won't fix the touch screen issue and it will more than likely lock again. But it also could fix the touch screen issue if it's software related.


See this article to restore: If you forgot your iPad passcode - Apple Support



If your touch screen issues continue you may want to reach out to Apple Support to setup service:


Contact - Official Apple Support


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Good morning. I trust all is well. I’d like help removing my Lock Screen password on my iPad. The touch screen doesn’t work. I have an adapter cord to attach a mouse but I need the passcode removed in order to make the mouse work.

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