How do I retrieve missing contacts after iOS update from iCloud and my iPhone?

A random group of my contacts are suddenly missing after my phone updated overnight on 2/9/25. I can't figure out any rhyme or reason for which one's have disappeared. I was going to restore my contacts from a previous restore point, but every time I go to the data recovery page on icloud.com, the page locks up. I have tried multiple different browsers and devices all with the same result. Any ideas on what I can do? I don't have any way to know which people I have lost!



[Re-Titled by Moderator]

iPhone 13 Pro, iOS 18

Posted on Feb 11, 2025 09:19 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 12, 2025 08:32 AM

This solution did not work for me…

5 replies

Feb 11, 2025 06:13 PM in response to matthewbrowning

"How do I retrieve missing contacts after iOS update from icloud.com?"

-------


Troubleshooting Disappearing Contacts:


A. Re-Enable Contacts in iCloud:

Is Contacts enabled in iCloud on your iPhone's settings? If not, then enable it, seeing if they all come back. If so, then disabled it, and then enable it, seeing if they all come back. 

On the iPhone:

  1. Go to: Settings
  2. Tap: Your Name (Top Item)
  3. Tap: iCloud
  4. Tap: Contacts (so that it is green in-color)


B. Report this to Apple:

Do your Part: Provide Apple with feedback on this, letting them know about this issue.  Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come. Apple will know nothing of your issue if you don't report it to them.

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Comment: that this all began after installing an update. Include the URL of this thread.
  4. Proceed from there as necessary

Feb 12, 2025 04:44 PM in response to matthewbrowning

"Unfortunately the moderator retitled this inaccurately. The contacts have disappeared from device and icloud. I am trying to restore from a previous version on the data recovery page. That is what keeps locking up. But, I did report the bug! Thank you!"

-------


Getting Contacts Back:

Wasn't aware of the retitle. As for it having disappeared from the device and iCloud, you'd have to import your contact from a Contact Card, or by recovering your device from a backup that contains these contacts.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I retrieve missing contacts after iOS update from iCloud and my iPhone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.