Turning off “Stolen phone protection” - Face ID not working.

So my phone isn’t recognising my face! In order to reset Face ID, I need to turn off Stolen Phone Protection but I can’t do this without Face ID or can I……?

iPhone 13 Pro Max, iOS 18

Posted on Feb 5, 2025 10:57 AM

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Question marked as Top-ranking reply

Posted on Feb 6, 2025 12:08 AM

Use the Passcode...


See the pic below which is self-explanatory



Probably you have "Always" Ticked in place of "Away from Familiar Location"


For enhanced security, there's a one-hour delay when changing your location settings from "Always" to "Away from Familiar Location." This applies even if you use Face ID for authentication.



A delay will be required when you are not at a familiar location, such as your home or work, to change security settings.


Know more --> About Stolen Device Protection for iPhone



1 reply
Question marked as Top-ranking reply

Feb 6, 2025 12:08 AM in response to Brian6161

Use the Passcode...


See the pic below which is self-explanatory



Probably you have "Always" Ticked in place of "Away from Familiar Location"


For enhanced security, there's a one-hour delay when changing your location settings from "Always" to "Away from Familiar Location." This applies even if you use Face ID for authentication.



A delay will be required when you are not at a familiar location, such as your home or work, to change security settings.


Know more --> About Stolen Device Protection for iPhone



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Turning off “Stolen phone protection” - Face ID not working.

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