It sounds like you’ve already tried most of the common troubleshooting steps, but here are some additional things you can check that might help resolve the issue:
1. Verify Find My Settings
On your wife’s iPhone, go to Settings > Privacy & Security > Location Services and make sure Location Services is On.
Scroll down to Find My and ensure it is set to “While Using the App” and “Precise Location” is enabled.
Go to Settings > [Your Wife’s Name] > Find My, and confirm that Share My Location is turned on.
2. Check Background App Refresh
Go to Settings > General > Background App Refresh and ensure Find My is enabled.
If Background App Refresh is off entirely, try turning it on for both Wi-Fi & Cellular.
3. Ensure System Services are Enabled
On her iPhone, go to Settings > Privacy & Security > Location Services > System Services (scroll to the bottom).
Ensure Find My iPhone, Networking & Wireless, and Significant Locations are all turned on.
4. Verify Apple ID and iCloud Sync
On her iPhone, go to Settings > [Her Name] > iCloud and ensure Find My iPhone is enabled.
Also, confirm she’s signed into the correct Apple ID.
Try signing out of iCloud and signing back in (Settings > [Her Name] > Sign Out, restart the phone, then sign back in).
5. Restart & Reset Network Settings
Restart both of your devices.
If that doesn’t work, on her phone, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase Wi-Fi passwords but can resolve location issues.
6. Ensure Find My Servers Aren’t Down
Sometimes, Apple’s Find My service experiences downtime. You can check Apple’s System Status to see if there’s an outage.
7. Check for Carrier/Network Issues
Ensure her phone has a stable internet connection (Wi-Fi or Cellular).
If using cellular data, go to Settings > Cellular > Find My and confirm it’s enabled.
If the issue happens on Wi-Fi, try switching to Cellular and see if the location updates.
8. Test on Another Device
If you have an iPad or Mac signed into your Apple ID, try checking her location from that device.
If her location updates fine there, the issue could be isolated to your iPhone.
9. Try a Different Apple ID (if possible)
If nothing else works, try temporarily logging into a different Apple ID on her phone and setting up Find My location sharing to see if the problem persists.
