How to convert a family member's legacy individual Apple Music plan to the family plan?

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Level 1

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How to convert a family member's legacy individual Apple Music plan to the family plan?

My wife, family member, had an Apple Music Individual Monthly plan subscription. I, family manager, subscribed to Apple Music Family back on the 2nd. She got an email from Apple Music Family "A family member has set you up with your own Apple Music plan…"

Her MacOS Settings | Family | Subscriptions | Shared does *not* show Apple Music, although it *does* show our shared iCloud+, Apple TV+ and Apple News+ plans. Subscriptions Manage… open a dialog box in App Store that still shows an "active" Apple Music Individual Monthly plan. I haven't seen any refund coming back for her (overcome by events) partial month of Individual.

Does the family member need to do anything to convert from legacy Individual plan to the Family plan they are now entitled to? Does she need to cancel her existing Individual plan? Will it refund the prorate? Surely we aren't the first people to encounter this order of events…

[Re-Titled by Moderator]

Posted on Feb 5, 2025 07:41 AM

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Answer 1

Dick Watson Author

Level 1

56 points

Feb 5, 2025 08:47 AM in response to Dick Watson

Apparently, according to Apple Support chat, none of this is automagic. They had to cancel her Individual plan and request a refund for the partial month. That takes 24-48 hours, then an additional 48 hours for the old plan to drop off. I'm told that somehow, magically, she should then see her Family Subscription to Apple Music. She doesn't see it now. All she sees is her Individual plan cancelled at the end of the fully paid month, 25 days after she first became entitled to the Family plan.

I would have thought Apple, of all companies, would have made this process automatic and seamless to the accounts (Family Organizer and Family Member) involved. I wonder how much money Apple rakes in each month from Individual plans of people who are entitled to Family sharing but aren't vigilant about managing subscription billing like this?

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How to convert a family member's legacy individual Apple Music plan to the family plan?

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