iTunes 12.13.4.4 quit recognizing my iPhone in windows 11 after updating

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Level 1

14 points

iTunes 12.13.4.4 quit recognizing my iPhone in windows 11 after updating

I plugged my iPhone 11 into my PC this morning by USB connection and started up iTunes for a routine backup of the phone. First thing iTunes updated phone to IOS 18.3, whereupon my phone was no longer recognized by iTunes. I did all the usual stuff-- restarted both devices, swapped cables, opened and closed software. Nothing helps. My PC beeps when connecting and disconnecting the phone, Windows explorer "sees" the phone, and the "Apple Devices" app fully accesses the phone. So, I suspect IOS 18.3 is the culprit.

Hints, tips? Thanks.

Windows

Posted on Feb 4, 2025 01:54 PM

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Answer 1

Teton Geezer Author

Level 1

14 points

Feb 4, 2025 02:50 PM in response to Teton Geezer

Well, it DID work to uninstall Apple Devices. But that wasn't sufficient. I also had to uninstall and reinstall iTunes in order for it to recognize my phone. IMPORTANT TIP: when you reinstall iTunes, be sure to download and install the same, or later, version of iTunes which you just uninstalled. Otherwise, it won't recognize the itl file and won't automatically incorporate your accumulated music, downloads, etc. If you do get the latest version, however, all your stuff should show up right there after the reinstall.

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Answer 2

turingtest2

Level 10

277,729 points

Feb 4, 2025 02:06 PM in response to Teton Geezer

The clue there is Apple Devices. If you install any of Apple Music, Apple Devices, or Apple TV, then iTunes becomes limited to managing audiobooks and podcasts. Device sync and backup functions are also suppressed. Uninstall which of the new apps you have installed to restore functionality to iTunes.

tt2

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Answer 3

Teton Geezer Author

Level 1

14 points

Feb 4, 2025 02:21 PM in response to turingtest2

Not a bad guess, but my iTunes quit recognizing my phone BEFORE I downloaded and installed Apple Devices. That's why I downloaded it in the first place, to try to get something to work. Just in case, though, I'll uninstall A.D, and see if it makes a difference. If it does, I'll edit this comment.

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iTunes 12.13.4.4 quit recognizing my iPhone in windows 11 after updating

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