My iPhone 16 Pro won't turn on!

Hi guys,


Hopefully one of you can help me.

I let my iPhone 16 Pro charge over night & when I woke up in the morning it doesn't turn on anymore.

When I try to charge it again > it shows me the empty battery for a couple of seconds and after it shows me the Apple logo for about 1 sec and then black screen. Even a hard reset doesn't help..


It's a brand new phone that hasn't fallen yet or anything.

Can someone please help me, because I'm out of options?


Thanks!

iPhone 16 Pro, iOS 18

Posted on Jan 25, 2025 02:42 PM

Reply
4 replies

Jan 26, 2025 07:35 AM in response to thelaurawholived

thelaurawholived wrote:

Heya!

Thanks for replying. I have plugged him into my Mac Pro 1 & my iPhone, but he gives me the message that they can't recognize my battery and are not sure it is a genuine Apple part (which I'm sure it is, well hopefully since it's brand new).

When I unplug, he shuts off again.

From what I am hearing, you are getting an “Unknown Part” notification on your iPhone. Since you state you have never had your iPhone repaired, then your battery is likely not functioning as expected. You should make an appointment at your nearest Apple Store’s Genius Bar or Apple Authorized Service Provider for diagnostics and evaluation.


Learn more: About iPhone Parts and Service History - Apple Support


Make an appointment: Genius Bar Reservation and Apple Support Options - Apple

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My iPhone 16 Pro won't turn on!

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