My Iphone XS has problem with Face ID, I try to reset it or disable it, but I can't due to the stolen protection is ON. I know the passcode for the phone, but there is no place for me to input it.
Now is a dead loop. To reset Face ID, need to turn off the stolen protection, Need to turn off the stolen protection, need Face ID.
what can I do. thanks
[Re-Titled by Moderator]
iPhone XS, iOS 18
In Settings > Face ID and Passcode > Stolen Device Protection, when you are prompted with the Face ID, don’t do it and keep tapping try again. After a few attempts, it will prompt you with entering your passcode. Thus starting the 1 hour delay to turn off Stolen Device Protection.
Also please look and review: About Stolen Device Protection for iPhone - Apple Support
Exactly same problem here, cannot reset Face ID as stolen phone is on and can’t be turned off without Face ID even though it will fail Face ID a few times and give passcode option, but passcode will not turn it off. Need to reset phone and pull a back up but can’t wipe phone as can’t sign out of iTunes without Face ID.
Needs a force reset and use a iCloud back up, then you can reset Face ID. Firstly just make sure it isn’t a screen protector cracked or dirty over the front camera, we’re back Ok again now after a load of hassle from what appeared to be an IOS update Hmm mmm m!!!!!! You just don’t get everyone’s front camera suddenly failing! Must be apple after some more cash on fixing this error by taking phones into apple stores.
Junhe2016 wrote:
Thank you. But there is no TRY AGAIN option. All I can do is press "OK" and go back.
Then wait until your iPhone recognizes you are at a significant location such as your home and then you can turn off Stolen Device Protection.
wilfnkathy wrote:
Exactly same problem here, cannot reset Face ID as stolen phone is on and can’t be turned off without Face ID even though it will fail Face ID a few times and give passcode option, but passcode will not turn it off. Need to reset phone and pull a back up but can’t wipe phone as can’t sign out of iTunes without Face ID.
Needs a force reset and use a iCloud back up, then you can reset Face ID. Firstly just make sure it isn’t a screen protector cracked or dirty over the front camera, we’re back Ok again now after a load of hassle from what appeared to be an IOS update Hmm mmm m!!!!!! You just don’t get everyone’s front camera suddenly failing! Must be apple after some more cash on fixing this error by taking phones into apple stores.
Go to icloud.com/find > Select your iPhone > Remove from Account. This will remove Find My and thus Stolen Device Protection. You can then turn Find My back on after, and SDP will remain off.
Thank you. But there is no TRY AGAIN option. All I can do is press "OK" and go back.
Unable to reset Face ID on iPhone XS due to Stolen Protection
