Issue with Dexcom G7 pairing with iOS 18.1.1 and above?

MrPink73 wrote:

• Hi there, when will Dexcom G7 be compatible with iOS 18.2.2?

The basic resolution which worked for me was to install the DexcomOne+ which allowed me to pair my G7 Sensor to my iphone XR. I am getting sugar readings now.

I have not been able to pair G7 sensors since my phone upgraded to iOS 18.1.1.  

I have:

reset network and security on my phone. This did not work.

• removed all bluetooth devices . This did not work.

• made sure the phone is within 10 meters. This did not work.

• removed all other apps which use bluetooth. This did not work.

• uninstalled and reinstalled G7 App. This did not work.

• rebooted iphone. This has not worked.

• restored and upgraded iphone to 18.2.2. I cannot use earlier versions of iOS as Apple is now forcing users to upgrade to iOS 18.2.2. This means the signed apps need to be resigned and tested via Dexcom.

• installed DexcomOne+. This has paired with the sensor.

The installation of DexcomOne+ has worked for me on iPhone XR (18.2.2). I am not sure if the fix was with the latest version off the app or the basic reinstallation and accepting security location questions.

If using DexcomOne+ with G7 sensor, please perform a blood test immediately and keep an eye on your sugars for the next couple of hours. In addition, please contacted Dexcom technical support who can log a bug fix with their developers.

This has been exceptionally frustrating because of Apple improving security issues on their OS. This has meant I was not able to use my CGM and monitor my sugars for over two weeks.

 thanks

Not only is it not up to Apple to make your Dexcom monitor work, with iOS, it is totally impossible for Apple to do anything with Dexcom's app or software. Apple doesn't own Dexcom or their app.

You are not alone in complaining about Dexcom. Lot's of people have come here and complained. From my perch, it seems they just don't care to fix their app. If I were you, I'd switch to some other glucose monitoring system, which cares enough about their customers to make their tools work.

You're welcome, I think. Out of curiosity, what are the two points of failure? Dexcom, definitely fails. Apple didn't fail. In fact, before iOS updates are released, Apple shares the API (Application Protocol Interface) with ALL App Developers. It's up to the App Developers to ensure the code in their apps work with iOS.

Please contact Dexcom with your issue. It is up to Dexcom to make their hardware compatible with the operating system, not Apple.

You're welcome. I'm sorry you don't understand how this works prompting your response.