No Bass and Flat Sound in iPhone 16 Pro Earpiece Speaker

I tried to contact an authorized service center in Poland, specifically the one in Gdynia - Klif Shopping Center, “iSpot.” I thought it was the equivalent of a Genius Bar, but my experience was very negative. I was treated dismissively and misled over the phone. They told me to arrange service through Apple’s website instead of offering me the option to visit their location for a diagnosis. In the end, I was brushed off and directed to Apple.com to seek help.

It feels like Apple treats customers in Poland as if we are in a third-world country. There is no official Genius Bar here, and the authorized service centers, like iSpot, act more like independent companies. They do not provide the level of support Apple customers expect.

During my call with iSpot, they didn’t invite me to visit their service center or offer any concrete help. Instead, they complained about long queues, which shows how uncommitted they are to solving customer issues. In my experience, the service in Poland not only fails to meet Apple’s standards but makes getting help even harder.

Currently, I have been assigned an Apple Support Specialist who is handling my case. I expect updates next week. I hope my issue will be taken seriously, and I will get a proper explanation of the sound quality problem in the earpiece speaker of my iPhone 16 Pro.

Additionally, since my phone was sent to service and replaced with a new device, there must have been some issue with it, right? If so, why does Apple send me and as I’ve read, hundreds of other people a new phone with the same defect? This approach doesn’t make sense and suggests that Apple is not solving the problem but rather ignoring it entirely.

I also want to point out that I sent my phone directly to Apple’s central service, which is supposed to be more competent than the authorized service centers. I expect that the service center in the Czech Republic, which handled my case, properly diagnosed the issue. However, in my case, the device was replaced blindly, without any attempt to address the defect I reported. The replacement phone still has the exact same problem!

The conclusion is clear. Apple knows it released a product that doesn’t meet quality standards, and now the company is trying to avoid responsibility, ignoring the issues and shifting the burden onto customers and service centers.

This kind of policy is unacceptable and damages Apple’s reputation as a brand known for its high-quality service and reliable products.

Are you responding just to earn points, or did you actually read and understand my issue? I clearly explained in my post that I sent my phone to service, it was replaced with a new one, and the problem remains exactly the same. I’m looking for a proper response, not a generic suggestion that doesn’t apply to my case.

If Apple is replacing phones blindly without explaining the reason, then clearly something is wrong either with the diagnostics or with the service process itself. Your reply doesn’t address my problem at all and completely ignores what I described. If you don’t have anything helpful to add, please don’t respond.

I want to clarify that I am not attacking anyone. I’ve simply described my issue in detail and explained that I’ve already contacted Apple Support and even sent my phone to service. My case is currently being handled by an assigned Apple Support Specialist, which I clearly mentioned in my posts.

The problem I’m talking about is the product’s quality and how Apple is handling the issue. Telling me to contact Apple Support again doesn’t help because I’ve already done that. I’m here to share my experience and see if other users have faced the same problem, as this clearly isn’t just affecting me.

Also, if Apple service and support can’t actually fix problems, what’s the point? In my case, the phone was replaced with a brand-new one, which shows Apple acknowledged there was an issue. But the new phone still has the exact same problem, meaning nothing was actually solved.

And if someone doesn’t read what I’ve written properly and just says “contact Apple Support,” it feels like they’re either trying to earn points on the forum or completely ignoring the facts, which doesn’t help and is a waste of time.