need technical support to acces to ipad 6th generation

Dear sirs

I have a problem with my child's iPad. I tried to control it with the Airdroid parental control app, but the configuration is not finished yet and the iPad is still like the attached image and the configuration does not finish after 12 hours.

kindly provide us with the solution to this problem with thanks

iPad

Posted on Jan 16, 2025 4:43 AM

Similar questions

Stuck setting up 5th gen iPad for child Dear all, I am trying to setup a 5th gen iPad (with latest iOS 16) for my kid using my iPad Air running the latest iOS 17.3.1. However, I got stuck on my iPad while signing in my child forever. (the screen where it's telling you to hold the iPad close to the other one). Any clue what's going wrong? (A family member was added before).
254 2
Parental Controls Reset and Turn off I bought my son an iphone 11. I set up the parental controls. Within 10-30 minutes the controls reset and turn off, giving him full access to everything iphone. The parental controls I want in place are: scheduled downtime time limits on apps communication limits (he can call/reach out to anyone in our family even during scheduled downtime) limited "always allowed" apps to just messages, phone Content & Privacy restrictions: not allowed apps: safari, mail, shareplay, siri, wallet, airdrop, carplay, itunes store, book store, podcasts, news not allowed to delete apps always require passcode to install apps no gaming with anyone ever basically, and no changing settings. So - here's what I've tried to fix it: 1)Update his iphone and mine 2)Turn off/on 3)Hard reset his phone 4)Create a new and change his apple id 5)Buy a new phone and start over 6)Spend almost 3 hours on the phone with apple support 7)Visit tmobile (carrier) to see what they know 8)Delete old apple id's and start a 3rd apple id 9) Put in a new sim card, start over With each of these steps it "looks like it worked" for a good 10-30 minutes. And then out of nowhere everything will reset (I know because Safari shows back up on the homescreen). You don't have to put in a password, or make a request or anything. One moment it seems to work, the next moment everything is just turned off! Also, it should be noted, I have two other children with phones. Their parental controls have worked (and are still working). I'm hesitant to reset my phone/id because of that. Does anyone know if this is a problem that can be solved? It seems like with multiple id's, multiple phones, and multiple sim cards, I can't see where to go from here. GAAAAAHHHHHH I've been working on this for about a month - 10-20 hours A WEEK. This is so frustrating. What are my options at this point?
19734 3
Unable to proceed past 'update restrictions' screen when setting up child account while setting up new iphone child account, i am stuck at 'update restrictions' screen. No response after clicking the both options ('update Restrictions" , "Turn off Restrictions"). I can only switch off, not able to go to next stage. Any help? [Re-Titled by Moderator]
783 1

1 reply

Jan 16, 2025 4:51 AM in response to FarahIOS

AirDroid?

Being a third-party App, you will need to seek assistance from the App Developer:

How to contact an app developer - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

need technical support to acces to ipad 6th generation

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up