If you purchased directly from Apple, you have 14-days within which to unconditionally return your device for exchange or refund. If applicable, should you have any concerns whatsoever, you would be well advised make use of the opportunity and have your iPad checked while the option to exchange is available to you - otherwise you will be reliant upon remedy under warranty. Depending upon your country/region, you may have additional statutory rights and remedies available to you.
Otherwise, you might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.
Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to offer assistance:
Genius Bar Reservation and Apple Support Options - Apple