New Macbook Air M3 freezing

Question

Level 1

7 points

New Macbook Air M3 freezing

I recently purchased a MacBook Air M3 and there are multiple occasions where it just freezes up even with Safari and PDF are the only applications that are open. Even trying to do a force quit is ineffective as it gets frozen up as well.

I do a hard restart until it gets functional again.

I brought the unit to the Apple Store for assessment and repair. Assessment shows that there is no hardware problem so what they do only is a reinstallation of MacOS but the problem still persists.

Looking at the specs:

MacBook Air

M3, 2024

OS: Sequoia 15.2

Memory: 84 of 495 used.

Hope somebody can help.

MacBook Air 13″, macOS 15.2

Posted on Jan 14, 2025 9:09 PM

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Answer 1

Owl-53

Level 10

100,741 points

Jan 15, 2025 1:23 AM in response to gigABee

The Apple Genius Bar did an hardware assessment of the computer and found no hardware issues ?

Is that correct ?

You receive the computer back from them and they reinstalled the operating system ?

Is that also correct ?

What did you do with the computer after you receive it back, Software wise ?

To simplify matters and to skip the Q&A session, just download the Application Etrecheck directly from the Developer.

It’s a diagnostic tool that doesn’t change your computer at all.

It gives you a clear and easy-to-read list of both your hardware and software.

You can get it for free or pay for extra features.

And don’t worry, the report won’t reveal any personal information.

Once you’re done, just copy and paste the full report using the Additional Text Icon.

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Answer 2

gigABee Author

Level 1

7 points

Jan 15, 2025 1:42 AM in response to Owl-53

The Apple Genius Bar did an hardware assessment of the computer and found no hardware issues ?

Is that correct ? YES

You receive the computer back from them and they reinstalled the operating system ?

Is that also correct ? YES

What did you do with the computer after you receive it back, Software wise ?

IN TERMS OF THE SOFTWARE, WHEN IT WAS ALREADY UPDATED TO THE LATEST VERSION, I LEFT IT AS IS. I PLACED BACK OTHER APPS AND FILES FROM A TIME MACHINE, AND AT FIRST IT WILL WORK OUT FINE, UNTIL THE FREEZING WILL HAPPEN AGAIN.

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Answer 3

Owl-53

Level 10

100,741 points

Jan 15, 2025 9:09 AM in response to gigABee

First the user starts with " New Macbook Air M3 freezing " then, asks " Hope somebody can help. "

To which a suggestion was supplied

The user going on to write " IN TERMS OF THE SOFTWARE, WHEN IT WAS ALREADY UPDATED TO THE LATEST VERSION, I LEFT IT AS IS. I PLACED BACK OTHER APPS AND FILES FROM A TIME MACHINE, AND AT FIRST IT WILL WORK OUT FINE, UNTIL THE FREEZING WILL HAPPEN AGAIN. "

So, where was the problem that caused the user to post this Request to help in the first place

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Answer 4

Jan 18, 2025 11:57 AM in response to gigABee

This is happening to my new air M3 as well. If anyone has a suggestion that doesn't involve a trip to the genius bar (I am 2 hours away from closest location) or a third party app, I would really appreciate it.

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