Unable to use Face ID on my iPhone

Follow these steps, testing after each step:

• Face ID not working.
• Software Update.
• Turn iPhone on or off.
• Force Restart iPhone.

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

• iPhone service pricing.
• Check AppleCare Coverage.
• Get your iPhone ready for service.

Click ▶︎ Start a Repair Request.

Need more help?

• Call 1-800-APLCARE.
• Contact Support.
• iPhone Support.
• iPhone User Guide.

Click ▶︎ Check Repair Status. 🔧

Good luck! 👋🏼😉

Let’s start by taking a look at the new iPhone 16 models.

Next, let’s take a look at the new iPhone 16 Pro models.

Important:

• Before you sell.
• Apple Trade-In Here.

Good luck! 👋🏼😉

I would like to ask so I can trade in about my phone to get a bigger one and oh Much my phone is going to cost I have a iPhone X And also my Face ID stopped working. I don’t know what’s the problem ? So I’m asking you guys if you could assist me so I could get a bigger one and also how much does it cost?

There may be something wrong with your TrueDepth camera. Please view the following articles. ⇢ 

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support

If the above doesn’t help, please make a reservation at your nearest Apple Store or Apple Authorized Service Provider for diagnostics. ⇢ 

Genius Bar Reservation and Apple Support Options - Apple 

Slimeboss38 wrote:

I would like to ask so I can trade in about my phone to get a bigger one and oh Much my phone is going to cost I have a iPhone X And also my Face ID stopped working. I don’t know what’s the problem ? So I’m asking you guys if you could assist me so I could get a bigger one and also how much does it cost?

I advise you to ask a new question in the Community, where you will receive more answers related to your question.

Ask the Community