Unable to get USB 3.1 Gen 1/2 speeds out of MacBook 16 M2 Max?

I'm having a mystery issue with the USB ports on my MacBook 16 M2 Max and I've just about exhausted what I can diagnose on my own.


Basically, when I connect a USB drive to any port on the MacBook with a USB 3.1 Gen2 cable, I get USB 2.0 speeds or no device at all. If I use an external thunderbolt hub with USB 3.1 Gen 2 port using the SAME CABLE and SAME DRIVE I get 10Gb/sec speeds. The drive is advertised capable of 3.2 Gen 1 & 2. I don't have any USB 3.2 ports so everything connected via USB 3.1 or lower.


Interestingly, if I use a SATA adapter I have I can get Gen 1 speeds directly off the MacBook port (5Gb/sec).


The only thing I can think of is the drive is somehow incapable of USB 3.1 Gen 1 and only supports 3.1 Gen 1 and 3.2 Gen 1 & 2x2 and USB 2.0.

MacBook Pro 16″, macOS 13.6

Posted on Jan 11, 2025 04:45 PM

Reply

Similar questions

7 replies

Jan 12, 2025 08:30 AM in response to Mac_SE

Mac_SE wrote:

If I use an external thunderbolt hub with USB 3.1 Gen 2 port using the SAME CABLE and SAME DRIVE I get 10Gb/sec speeds.

That's obviously impossible because such a setup would require at least two cables.

The drive is advertised capable of 3.2 Gen 1 & 2. I don't have any USB 3.2 ports so everything connected via USB 3.1 or lower.

There is no difference between 3.2 and 3.1 ports.

The only thing I can think of is the drive is somehow incapable of USB 3.1 Gen 1 and only supports 3.1 Gen 1

Quite obviously, "3.1 Gen 1" and "3.1 Gen 1" are the same.


Maybe you should take a step back and describe some of the actual devices you are using? What are the name brands? What are the model numbers? Please be specific enough for someone to look up the device on their own.


Also, based on what you said about the Thunderbolt hub, it sounds like there isn't any problem at all. You're getting full speed with the hub? OK then. That should make sense. There are an awful lot of no-name, white-label USB devices out there. There's no guarantee that such devices will work. Apple is only going to test with major brands that consumers are likely to find at their local "big box" electronic store - or maybe even only 3rd party products sold by Apple. Absolutely no off-brand device manufacturers will test with Apple products. So if you get one that works, it's only by luck. It's been this way since the first Apple computers. They test with PCs and that's it.


However, a thunderbolt hub only does one thing - works as a hub. And they don't have Apple's market or margins. They might test with more devices and be more compatible. So use the hub.

Jan 12, 2025 01:44 PM in response to Mac_SE

I was assisting another user a few weeks ago where their external SSD would only work when connected to a hub and did not work when connected directly to the computer. I don't recall specific details now. More than likely it is a compatibility issue between the SSD and your M-series Mac as @etresoft mentioned. The hub is acting as a buffer which is slightly changing how the devices are working with one another.


Keep in mind not all SSDs are compatible with all devices. I know when the M-series Macs were first released in 2020, that some devices (not just SSDs) just would not work with the M-series Macs due to compatibility issues with the devices' chipsets while they worked perfectly with an Intel Mac (I personally encountered such a device & saw numerous posts on this forum...and some vendors actually noted such compatibility issues on their product pages).



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to get USB 3.1 Gen 1/2 speeds out of MacBook 16 M2 Max?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.