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I have a Samsung S22 phone. I have some videos that import fine and can play on my laptop. Others do not. I do not change the settings on my phone. Why don't these videos play? They open in VLC, the audio work, but the video is just a still. Won't open at all in Quicktime and do not play with the thumbnail option (selecting/highlighting the file and pressing the spacebar).
MacBook Pro 13″
Guessing, but most likely those problem videos are using a video codec that QuickTime does not support. From where did these problem videos come from? And if you Get Info on one and look under "More Info", what code does it say was used?
Guessing, but most likely those problem videos are using a video codec that QuickTime does not support. From where did these problem videos come from? And if you Get Info on one and look under "More Info", what code does it say was used?
Note the difference between the two video codecs. The videos that play use H.264, while the ones that don't use hvc1, which QuickTime does not support in macOS Sierra and earlier versions. You'll need macOS 10.13 High Sierra or later to get support for those videos in QuickTime.
Why your Samsung used two different formats I have no idea; you'll have to ask about that in a Samsung or Android forum.
Regards.
Thank you for your help.
>From where did these problem videos come from?
They are all from my Samsung phone. I do not change the settings on my phone. I plug my phone into my laptop via USB and use Android File Transfer to transfer the videos onto my laptop. I've done this countless times with my other Android phones throughout the years with no issue.
I have one video taken at Dec 23rd 1:33pm that works and then another video on the same day at 4:43pm that does not work. I've changed no settings on my phone between videos. It's very stressing as these are very precious family video and I don't feel comfortable removing them off my phone (which is maxed out with no more space to save video/photos or even update apps) onto my laptop and server unless I know they work. When trying to play through the server, the ones not working on my laptop also do not work through the server. (I access the server through an IP address using the web browser Vivaldi.)
I'm stumped to why it does this and again, very stressful as I can't take anymore photos/videos or even update my apps because my phone is maxed out on storage. I'm very worried to remove from my phone as my phone seems to be the only device that can play them. 😟
Working video ending in 09:
Non working video ending in 02:
Thank you. I saw the differences when I took the screenshots. I don't know why I didn't think of looking there but I'm not very technical anymore.
I truly appreciate your help. Here's hoping I find your compatriot in a Samsung forum.
Quicktime won't play some files
