Unresponsive screen on brand new 13pro max 3 months after purchase

Are you sure it’s “brand new” ???

That particular phone has been out of production for a couple of years.

AND if purchased “new” from an Apple-authorized reseller, it generally has a 1-year manufacturer’s warranty from your date of purchase. (some exclusions apply)

You can review the details - and exclusions - of your warranty here:

Legal - Hardware Warranties - Apple

I believe that is a one year warranty if purchased from anybody, but if the reseller is not an authorized dealer then the warranty started the day the iPhone was purchased from an authorized dealer. So if I go into an Apple store today and buy an iPhone, the warranty starts today. If I then sell the iPhone to another person a month from now, the warranty is still in effect, it just says it started the day I bought it, not the day I sold it.

So Crystallilly, find information about your warranty or AppleCare plan; click here --> Find information about your warranty or AppleCare plan - Apple Support

1. Check if your device is covered by an AppleCare plan or Apple's Limited Warranty

2. See what your coverage includes

3. Check when your coverage expires

4. Get the agreement number or proof of coverage

5. Get help with other questions about your AppleCare plan

No matter what the warranty status, go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations

How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID

or:

Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support

If indeed Apple stopped selling the iPhone 13 two years ago then you must have purchased it from a third party reseller. In which case the warranty ran its course while the iPhone was sitting in a box on the reseller's shelf and there's no warranty in effect now. The cause of the screen issue is somewhat moot now in terms of any effect upon the warranty. If this had been a brand new iPhone purchased from Apple then depending upon what Apple determined to be the issue there may have been possible coverage. To me there's a difference between screen "damage" and screen "failure". If this had a crack in it then that would be damage. Internal issues would possibly be failure.

This platform is designed as a user-to-user forum with Apple Inc. acting as a moderator. The primary objective is to foster a community where users can participate in meaningful discussions while adhering to established guidelines.

This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.

Please note that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, invoices, or any identifiable location information if you are sharing a map.

Crystallilly wrote:

Exactly what I showed my vendor. I think he's an unauthorised reseller and doesn't have access to apple. But that's his problem not mine right?

Actually, no. Unless there is a law in your country that makes him liable, it's your problem. That device has no warranty.

I feel cheated 🥺

Crystallilly wrote:

I purchased my 13pro max(brand new) on 7th October 2024. On 28th December 2024

Um... no. that model was discontinued in 2022.

To be precise, Apple’s current U.S. warranty reads:

“… for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser … “