Persistent “Something Went Wrong” Error on Ratings & Reviews Page in Apple Podcasts Connect

For over 4 weeks now, I’ve been experiencing a frustrating issue on Apple Podcasts Connect. Whenever I click on the Ratings and Reviews page, instead of displaying my podcast’s ratings and reviews from all regions (a vital feature for podcasters), the page simply shows the message “something went wrong.”

I’ve reported this issue twice to Apple’s podcasting support team through the proper channels but have not received any reply, and the problem still persists.

Here’s what I’ve tried so far:

1. Accessing the page on two devices:

• MacBook Pro with M3 Pro chip running the latest macOS.

• iPhone 16 Pro running the latest iOS.

2. Using Safari on both devices, with all privacy protections both enabled and disabled.

3. Ensuring all software is up to date.

The Ratings and Reviews page worked fine on both devices prior to this issue. Unfortunately, there doesn’t seem to be any other way to view regional ratings and reviews, making this a huge inconvenience.

Is anyone else encountering this problem? Does anyone have a potential solution? Apple’s lack of response has made this even more frustrating, and I’d greatly appreciate any advice or shared experiences.

Thank you in advance for your help!