Request for Refund for Unauthorized Charges on Cleaner Guru: Cleaning App

Question

Level 1

5 points

Request for Refund for Unauthorized Charges on Cleaner Guru: Cleaning App

Dear Apple Support,

I am writing to request a refund for unauthorized charges related to the Cleaner Guru: Cleaning App. The app has been charging me $6.99 USD weekly since May 2024, even though I was not using the app during this period. I have not knowingly subscribed or authorized any ongoing charges, and I believe this may have been an error.

I would appreciate your assistance in reviewing my account and processing a refund for these charges, which occurred from May 2024 to January 2025.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,

Emeka

[Edited by Moderator]

iPhone 6s Plus, iOS 11

Posted on Jan 7, 2025 06:45 AM

Reply

Answer 1

Mac Jim ID

Level 9

53,246 points

Jan 7, 2025 06:56 AM in response to emeka119

For purchases on your device, it requires double clicking the side button followed by authorizations using Touch ID/Face ID or Passcode. It is not something that can be done by accident. If you signed up for a free trial, then that must be cancelled at least 24 hours before the trial period ends to avoid any subscription charges. That is how all free trials work.

Reply

Answer 2

muguy

Level 10

89,972 points

Jan 7, 2025 06:47 AM in response to emeka119

See If you want to cancel a subscription from Apple - Apple Support

It's unlikely that you would be refunded for past subscription charges as those were "consumed" each week.

Reply

Request for Refund for Unauthorized Charges on Cleaner Guru: Cleaning App

Similar questions