Unauthorized money deductions by SmartyMe app on App Store

Hi Mac! I completely understand where you’re coming from, and you’re right that clarity is key. We never want anyone to feel caught off guard by a subscription, and your point about clearer messaging is spot on. We’re actively reviewing how our offers are presented so it’s absolutely clear what you’re signing up for before any charge happens. Thanks for calling this out—it genuinely helps us do better.

Thank you for your message, but I would like to clarify a few important facts:

I have never created an account or downloaded the SmartyApp application. I did not log in, register, or knowingly confirm any subscription with them at any point.

I did not make any purchases through a website that partners with SmartyApp, nor did I choose any option offering a discount in exchange for starting a free trial. I have thoroughly reviewed my transaction and browsing history, and there is nothing that links me to their service or justifies these charges.

I was charged twice, totaling approximately 50 euros, without my knowledge or consent. This is not a case of forgetting to cancel a free trial — I never knowingly signed up for anything, and no terms were ever presented to me in a transparent way.

This seems to be a clear example of a deceptive billing practice, also known as a “dark pattern,” where a user is tricked into subscribing or charged without informed consent. Such practices are considered illegal under EU consumer protection law.

Please understand this is not about making assumptions — I am speaking strictly from my personal experience and the facts: I had no interaction with this service, no agreement, no registration, and no understanding that I was being subscribed to anything. The charges came as a complete surprise.

If you have any evidence to the contrary, I’m open to reviewing it — but without clear proof of consent, this situation remains deeply problematic and unfair.

I received a response from SmartyMe – they said that after careful consideration, they have approved my refund request, and the refund is being processed. They mentioned I should receive the money within 10 business days. Let’s see if this actually happens and if I do get my money back.

I Had the same experience. My account was immediately charged $9.99 and $19.99. I didn’t sign up for anything additional. I contacted customer service and they are not helpful at all. Apple needs to remove this app.

Same here and it's insane that apple has done ntn about it considering all the complaints. The crazy thing is that they charged an account not registered on apple which means they stole my information. Any charge from any app, even YouTube comes up as apple.com on my account but not this one.

App Store has included an app that is charging unauthorized access to customers’ accounts. There is no way to contact them by phone. Their email address doesn’t help get any answers.

please help. This is happening to many people.

I was scammed by these fraudsters today. Three unauthorised transactions, literally money stolen.

Smart me is a scam. I’ve been charged for 3 months, I didn’t sign up and I can’t contact them to cancel. How did anyone cancel them. rip off!

How do I cancel SmartyMe app? I’m being serendipitously charged.

Support@smartymeapp.com contact for cancellation.

Hello~ Are you affiliated with SmartyMe?

~Katana-San~

I have just been charged for something I have not signed up for. How to stop it?

Hi just can scammed earlier, I would just like to ask did they return your money?

I already send an email and unsubscribe SmartyMe, is there a chance they will return my money back?

SmartyMe app

took money and I haven’t subscribed I need it cancel and my money returned