New iPad touchscreen not working

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New iPad touchscreen not working

My daughter received a new 10gen iPad wifi for Xmas. I decided to get it setup, but the touchscreen isn't working. I did the reset by pressing volume up, down and holding the power button, but still not working. A dialogue box comes up in Russian but it still won't allow me to press anything. I'm not sure what else to do.

iPad (10th generation)

Posted on Dec 30, 2024 09:43 AM

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Answer 1

varjak paw

Level 10

182,602 points

Dec 30, 2024 10:30 AM in response to Jalexavier427

There may be something here that can help:

If your iPad won't turn on or is frozen - Apple Support

If not, then it may be defective and should be returned to the store from which it was purchased, if they have a return policy still in effect. If not, you'll need to contact Apple Support or take the iPad to an Apple Store or authorized Apple service center.

Regards.

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New iPad touchscreen not working

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