What to do when a phone marked lost/stolen?

I found my phone that was marked as lost/stolen and was sent a replacement phone. How can I reactivate the phone to either resell or trade it?

iPhone 14, iOS 18

Posted on Dec 22, 2024 10:19 AM

Reply
4 replies

Dec 22, 2024 11:03 AM in response to nautical

That phone will never be able to be used by you again. See the Support Article for more details.


You can't cancel the claim if a replacement device has shipped. If you find your lost or stolen iPhone after your claim has been approved, you won't be able to use that iPhone again.

File a claim if you have AppleCare+ with Theft and Loss coverage - Apple Support


It would be insurance fraud if you received a replacement device, then profited off of the device you said was lost. Yes, that is illegal.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

What to do when a phone marked lost/stolen?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.