buike273 wrote:
I did everything you mentioned already but still not working.
can’t do the set up process again because I erased the old phone
my App Store isn’t downloaded but it’s on the Home Screen and this has never happened before since have been getting a new iPhone
do you think the iOS update is the problem here? Or the phone
It appears something may have got corrupted in the transfer process. There has not been any reports here of the App Store not being available or appearing to still be loading after an update or transfer. How you proceed will depend on if you have a backup or are syncing important data such as photos or contacts to iCloud. You can view your data that is stored in iCloud to verify it is there.
There are several resets that you can do on your phone that does not require erasing the data such as All Settings or Home Screen Layout and if you have a VPN installed, I would recommend removing it until the phone has been successfully updated.
Reset iPhone settings to their defaults - Apple Support
It is more likely it will require erasing the phone through a Factory Reset, and restore from a backup file if that is an option for you.
How to factory reset your iPhone, iPad, or iPod touch - Apple Support
If you are hesitant to erase the phone due to data loss, I would recommend contacting Apple directly to make sure all other options have been exhausted first.
Contact Apple for support and service - Apple Support