Unable to see FaceTime button for iPhone-to-iPhone call

I am trying to FaceTime my grandma in Albuquerque, New Mexico. She also has a iPhone, but for some reason, I cannot get the FaceTime button to show. Can I fix this somehow?

When trying to FaceTime with someone who has iPhone as well I do not see the video FaceTime button shown that I can be chosen


[Re-Titled by Moderator]

iPhone 13 Pro, iOS 18

Posted on Dec 18, 2024 12:51 PM

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Dec 18, 2024 1:22 PM in response to terra116

terra116 wrote:

I am trying to FaceTime my grandma in Albuquerque, New Mexico. She also has a iPhone, but for some reason, I cannot get the FaceTime button to show. Can I fix this somehow?
When trying to FaceTime with someone who has iPhone as well I do not see the video FaceTime button shown that I can be chosen

[Re-Titled by Moderator]

Your grandma would a. need a iphone and b. she needs to have facetime set up.

Use FaceTime with your iPhone or iPad - Apple Support

If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support

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Unable to see FaceTime button for iPhone-to-iPhone call

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