Image Playground displays "unable to use that description" for every entry?

I have been unable to get any results from Image Playground. Regardless of text or images or pictures selected the result displays "Unable to use that description." and a yellow UNDO. I even tried to follow the example and typed in "Puppy" with the same result. What is going on?

iPhone 16, iOS 18

Posted on Dec 12, 2024 3:48 PM

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Posted on Dec 14, 2024 2:02 PM

Try this maybe?


I originally enabled Apple Intelligence on iPhone 16 pro, downloaded the models, and played around a bit. All worked, but not impressed. I then turned it off in Settings (so it wasn’t constantly running in background). Came back a few days later, turned AI back on and tried Image Playground again and kept getting the “unable to use description” errors.


So I went back and looked in settings, and it showed it was still “downloading models…”. Didn’t realize they need to be downloaded each time you turn on. You’d think they’d keep those locally. So I waited a bit, restarted phone and Image Playground and it seems to be working again for me. (Still not overly impressed tho…)

46 replies

Jan 7, 2025 6:32 PM in response to Morancr87

Morancr87 wrote:

USA
yes I downloaded Apple Intellegence
yes I updated my phone to 18.2.1
I have an iPhone 16 pro

nothing works. I tried a picture. I tried the suggestions. I did simple description and even a detailed description

Then it's time to contact Apple Support for help. Since you're in the US, call them at: 800-MY-APPLE or visit your closest Apple Store Genius Bar.

Jan 23, 2025 6:20 AM in response to daniellow_Uru

I have this problem as well, Apple Intelligence was turned on on my M2 Mac mini, but image playground was not returning anything. I looked at the image of the settings for Apple Intelligence and noticed that the examples here had items under the Apple Intelligence category and mine had none. So I used the customer service magic trick. I turned it off and turned it on again. It seems to have loaded something ...


but there is still no description under "Apple Intelligence" now. I wonder if it is loading something in the background and I just can't see it. I'll try again later.



One difference is that it does look like it is synched with my phone as I see a couple of images I generated on my phone in the app on my mac now. Still very strange, but if most people see Apple Intelligence details in settings , the lack of these items is probably part of the problem.

Dec 20, 2024 1:33 PM in response to mi_y_im

Hello, mi_y_im.

I have the same problem on both M1 and M4 pro Mac Minis.

In the image that you provided, the only thing selected was “Party Hat.” How is Apple Intelligence supposed to know what is going to be wearing the party hat? That’s might be why it says that it is unable to use that description.


If you do try adding something in there, like a person, and it doesn’t work, read lobsterghost1’s post.


I hope this helps!

Dec 13, 2024 11:42 AM in response to drmandel

I have tried everything I can think of, and "Image Playground" does not work as advertised or as I imagined. Unable to use that description comes up even when I load an image, let alone try to create one.


Is there no one that can help?


I have also tried some of the other features of "Apple Intelligence, which are lacking." I will stick with my other apps until something significantly changes.


Sorry, but it is an actual downer not to have things work as described on my Macbook Pro 2016, which is upgraded to the latest version.


Jan 1, 2025 10:14 AM in response to Kurt Tappe1

Kurt Tappe1 wrote:

Your questions are irrelevant. Nobody could attempt to use AI and get the error OP reported unless they were in an area of the world AI is permitted. Nobody could get the error unless they successfully downloaded the app. Nobody could get the error unless they were on 18.2. Nobody could get the error unless their model of iPhone supported AI.

They are NOT irrelevant. The person I responded to said they had Image Playground, but now they don't AND they went to the App Store to look for it, but it wasn't there. My questions were perfectly appropriate for this user. Maybe check who a response was geared towards, before you come out guns blazing.

Feb 9, 2025 12:40 AM in response to drmandel

I've experienced some of the problems noted in this post. But, inputting digital files from my archives has not been a problem at all. What I have noticed is that typing in text is a non-starter. I'm using the Mac Studio M1 but it's updated to Sequoia 15.3. I'm getting 7 to 9 caricatures each time but occasionally, I get the image rejection & undo symbol. I don't quite know why. I've gone back and cropped a number of rejected photos even closer in the portrait format and some worked the second time and some did not. I'll have to research a bit more. But what I did notice is that the Image Playground files that were generated are HEIC files which I have to pull into Photos, select and export in the jpeg or tiff format to an external folder and then return the converted files to the Photos library. And I have to erase the HEIC files in the Photos Library before the jpeg files will import. On top of all of that, I tried to post the jpeg files on my social media page and FB rejects the entire post with a banner "We couldn't post this. Tap for more info". Never seen that before. Even when I checked the link below the photos indicating that they are AI generated, the post was still rejected. I don't know if the files are embedded with a code that identifies them as AI generated but with these social media platform changes, it a high possibility they are just rejecting the files. This photo is an output from a photo I took years ago of legendary singer Dionne Warwick. It was one of the better results. Maybe this beta isn't ready yet.

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Image Playground displays "unable to use that description" for every entry?

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