iMac Sequoia – LaCie 2big Dock external drive will not eject

·      The issue is that my LaCie 2big Dock Thunderbolt 3 (purchased from the Apple Store) will no longer eject from my iMac 24- inch, Apple M1, 2021. This first occurred around Sequoia 15.0.0. I was certain that Apple would correct the issue immediately, but as of today they have not, which is why I called today (11/22/24).

·      I spent considerable time with LaCie support and they assured me that everything was up to date (see below) and that the issue was likely with the new Apple Sequoia OS.

(Your system would not allow me to upload a .png screenshot of the results of LaCie analysis--in a nutshell, all software & firmware is up to date)

·      Today (11/22/24) I Spoke w/Angel, a Senior Support at Apple Care. He told me that nothing could be done and would not let me speak to anyone else. I asked for Manager, but he refused and said that I could not escalate this any further.

• I have 50,000 photos & videos on this drive and do not want to corrupt it.
• Can anybody please help??