Thanks Jeff, exactly what I did. Found out that my RAM needs a system activation update, not a software version update. Have an appointment with the dealership to get that updated FROM version WR 45.1 TO version QR 40.1 (if anyone is interested) .
Uconnect tech-support walked me through how to access dealer mode and then the correct path to identify where this file is located (Dealer Mode > System > Radio parts > System Activation). On my device accessing dealer mode was accomplished by pressing the two bottom corners of the screen at the same time for over 5 seconds.