This week has stopped synchronisation of iCloud Drive and iCloud Photos on my Windows PC. I've found that new version 15.3.138 is unable to connect to iCloud. I've restarted PC several times and checked iCloud app settings. After several restarts iCloud app was unable to even log me in and all local data from iCloud Drive and Photos were deleted.
Has anyone similar problem?
iCloud 15.3.138
Windows 10 22H2 19045.5131
Windows, Windows 10 (19045)
KieranBLK wrote:
O MY WORD, the login's email field is case sensitive. I've literally tried EVERYTHING except that until now. I was using capitals in my email as that's what I always did and its always worked. It seems they stupidly changed the field to be case sensitive in 15.3.138.
@KieranBLK, you are a genius.
I've been fighting with iCloud for Windows on this new computer for days now and all I needed to do is log in with my email in all lower-case thanks to your suggestion.
Note to others: it appears to sign in correctly when using capital letters in your email address, but it will be stuck on "Initializing" or "Updating" or if you tap to the Account Details button, your list of Devices will be empty and have an error. All because Apple something in their app is case-sensitive in some parts, but not in others. Sounds like they need to add a test case to cover this.
Thanks again KieranBLK!
For search engines: If you've dived deep into log files, you'll see things like:
TrayWnd::ThreadRegisterDevice TrayWnd::ThreadRegisterDevice: ERROR! Registration failed with error: The operation couldn’t be completed. (AOSErrorDomain error 1000.)
and
ERROR CKW::iCloudAccount::RefreshBag AOSTransactionGetError was kAOSErrorInvalidCredentials - trying to launch control panel to show auth prompt
ERROR CKWD::PushThread::RegisterTopic Can't register push topic com.apple.push in push environment : 0x80004005
ERROR CKWD::PushThread::RegisterTopic Can't register push topic com.me.prefs.cServicePropertiesChanged in push environment : 0x80004005
ERROR CKWD::PushThread::RegisterTopic Can't register push topic com.apple.icloud-container.com.apple.securityd in push environment : 0x80004005
ERROR CKWD::PushThread::RegisterTopic Can't register push topic com.apple.icloud-container.com.apple.security.cuttlefish in push environment : 0x80004005
ERROR CKW::iCloudAccount::RefreshBag AOSTransactionGetError was kAOSErrorInvalidCredentials - trying to launch control panel to show auth prompt
ERROR CKW::Container::FetchContainerInfo Error fetching container info for com.apple.security.keychain(production): iCloud account not setup/configured correctly: (9,2012)
and
ERROR CKW::iCloudAccount::RefreshBag AOSTransactionGetError was kAOSErrorInvalidCredentials - trying to launch control panel to show auth prompt
ERROR CKWD::PCSIdentityManager::CopyIdentityForService Didn't get a service identity from the PCS framework
WARN CKWD::PCSManager::PreflightIdentitiesForService Warn: Couldn't preflight identity for service iCloudDrive: No account DSID, so we can't create an identity: (1,5000)
I don't have another account or Windows computer to try on, but it works just fine on my MacBook Pro. I can sync everything normally. Wonder if something is cached somewhere on the Windows computer that is preventing the account from initialising properly on the system. Stored data that it is seeing and cannot replace/overwrite. I have deleted all mention of iCloud and Apple I can find after uninstalling the app and still no luck, even checked Windows Credential Manager to see if a store credential there but I see nothing. I can log into Apple TV and Music just fine on this Windows computer, but the iCloud for Windows just does not want to communicate. Another oddity is at the same time, I could not connect to OneDrive either, but it just started working. Performed malware scans and nothing comes up. Not sure if it is the recent update to the iCloud app or Windows.
I've called Apple support, advice to stop antivirus software, I've uninstalled antivirus (kept just Defender), problem persists. I can login in Windows iCloud app, but synchronization does not start, Initialization starts and nothing else happens.
And what is quite strange, when I access iCloud via web browser, I can login, but after few seconds (latest 1 minute) I'm disconnected :-(
nope, that's not my issue.
I'm going to end up uninstalling iCloud b/c THE LOGIN SCREEN continues to clog up my screen! Won't disappear. (fortunately I have 2 monitors...)
the specific error code I'm getting is "cannot contact the Apple Account server"
-- even though I've already logged into my Apple Account via the web.
it's a pain in the tush
I’m not sure. My email was already in lowercase. Earlier, while training an AI model, my CPU overloaded and it accidentally started uploading some iCloud Drive files. It had finished scanning everything and was just waiting to start the upload—but it got stuck for at least three days. Then, suddenly, it moved again. After that, because some files changed, it went back into “scanning for uploads” mode. It’s awful. I really wish they’d speed up the scan/upload process. iCloud for Windows seems to slow down the more files you have, and in the end it drags out uploads and downloads by days. I hope they release a big update soon.
I am having a different issue with this 15.3.138.0 on Windows 11 Preview (Dev). When Windows initializes, I get a message that "Files\WindowsApps\Applelnc.icloud_15.3.138.0_x64_nzyj5cx40ttqa\icloud\iclouddrive.exe" was not found.
Emortaro solution resolved my problem!
Thank you!!!
J’ai essayé de faire la mise jour vers 15,3 et je n’y ai pas accès. Je voudrais pouvoir l’installer.
iCloud on Windows 15.3.138 unable to synchronise
