You are wasting your time and the store's time if you present a Mac running third-party virus scanner and ask them for help.
HWTech has already told you that the problem you are seeing is so rare as to never be seen here before, and pursing that avenue before removing the OBVIOUS pay-malware named Norton is a waste of time.
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You also have Mac security updates disabled.
settings > software updates > (advanced) ...
and check [√] check for updates and
[√] install system data files and security updates
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You also do not have TRIM enabled for external drives. That could eventually make your external drives VERY slow. Launch Terminal and type:
sudo trimforce enable
enter your admin password, which will not be echoed. They will read you the Riot Act about how they are not responsible. This is a mere formality, since we have never seen a report of any problems. Agree to the terms and it will update the settings and do a programmed restart.
Some time later, be sure to do a Disk Utility FirstAid/RepairDisk on that drive to free many unused blocks automatically, and speed up your drive.