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Intel MacBook Crashing (i9/64GB/8TB)

Mac Crash Help


1/3 Summary

Hi, lately i've been having unexplained crashes with my Macbook Pro. I've gone so far as to reinstall MacOS and it still keeps happening. For example today i woke up and the machine was off. It had a full battery when I went to sleep and it was not plugged in to power or any accessories. I started it up this morning and got the 'your mac was shut down' crash report... 5 mins later it happened again: The screen goes black instantly and the device needs to be restarted. I have an etrecheck report below, and a chatgpt analysis of the Mac crashreport.


My machine specs are as follows:


CPU: i9 2.4 Ghz 8 core

RAM: 64GB ddr4

SSD: 8TB

Graphics: 8GB radeon 5600M

OS: Sequoia 15.1


When it first started happening about 1.5 months ago i analyzed the crashreport in chatgpt and was informed it was related to storage device, something to do with firmware for Mac Silicon devices. I don't have a newer silicon mac so I thought maybe I should reinstall the OS. I did that and the issue persists. There does not seem to be any trigger that i can find... the machine could go a week or two with no problem, then crash 2 times in 5 mins. I ran a full hardware check using 'D' key on startup.... nothing found, clean bill of health.


I'm starting to wonder if this is related to..


?? Sequoia... it started happening around the time that i updated OS but i can't recall exactly if it happened before i got to macos 15. The crash logs and chatgpt pointing to 'silicon' storage firmware is curious.


?? "a failing NVMe drive" ... but hardware diagnostics test says all is good. Is there another hardware test i can run?


?? Overheating... it is an older machine, i have taken in to the jungle and everywhere else on earth so perhaps it's dirty inside? I use the device on a table with no accessories so ports are open to air and there isn't a lot of strain on the machine when it crashes


2/3 Chatgpt explanation


The error message you’re seeing is an Apple Silicon kernel panic, specifically related to the Apple Storage Processor (ASP) and the NVMe storage system. Here’s a brief breakdown:


1. Panic Details: The error ANS2 Recoverable Panic - assert failed indicates that the Apple Storage Processor encountered an unexpected, recoverable error related to internal storage processes or timing.


2. Error Code & Assertion: The assertion 9396 and arguments following it suggest a software or hardware malfunction within the storage processor, typically involving a component timeout or a faulty hardware interaction with storage.


3. Task & Timer: Faulting task 12 and Timer(12) indicate that a critical timing task linked to the storage subsystem likely failed, which may have disrupted expected processes and caused the panic.


4. RTKit Messages: RTKit Task List displays various tasks managed by the Real-Time Kit, which Apple uses for managing low-level system processes. The Timer task being "RUNNABLE" but failing could indicate an issue with its execution, causing the kernel panic.



3/3 EtreCheck report….


See "additional text"

.

MacBook Pro (2017 – 2020)

Posted on Nov 9, 2024 7:41 AM

Reply
10 replies

Nov 9, 2024 8:11 AM in response to Azakcraed

NordVPN is present on your Mac. You should completely remove it immediately.


A virtual private network, or VPN, is a private connection over the Internet from a device to a specific network.  VPN technology is widely used in corporate environments. If you need to be "present" on an institutional network, a VPN is a great tool for accomplishing this. it is generally issued and controlled by the institution.


Almost all other uses are a SCAM. There is generally no need for you to have a private connection to a VPN vendor's Network, except to make it easier for them to harvest your data to sell.


If VPN vendors just stopped there, it would be bad. But many of these packages also insist on scanning all your files, non-stop, -- nominally looking for viruses, but who knows for sure what data they are harvesting. Their non-stop file reading punishes your computer's performance in the process.


Some also break into your other secure connections so they can be FIRST to examine your data, often leaving your Mac MORE vulnerable to attack.

Nov 9, 2024 10:24 AM in response to Grant Bennet-Alder

where are you getting this from? Sounds like Chicken Little to me ....not here to debate vpns but come on bro, no need for a vpn outside of being 'present' on an institutional network? All other uses a scam? Harvesting my data to sell? Punishing computer performance? Break into other secure connections? How can you back up those claims sufficiently to make your comment not sound like the sky is falling?



Nov 9, 2024 10:34 AM in response to Azakcraed

You have far too many very unusual problems with your drive, including poor performance during the test and a write rate that is too slow. You have FAR too many kernel panics citing drive-related issues.


You need to make yourself a good backup NOW, while you still have time. The next time you start it up, it may not start up at all.



Nov 9, 2024 11:33 AM in response to Grant Bennet-Alder

Thansk for the concern, my data is safe, the disk was wiped and fresh installed OS last week. Since then i've assumed the machine is ready to die and so am only working in iCloud Documents folder for now.


I would have thought apple hardware test should find a fault of such significance .... however i do understand that absence of a reported issue does not mean there isn't one.


I am in the middle of nowhere in south america and would have to travel for days to reach an apple store, so i'm trying to do as much as possible to understand and have confidence this is in fact a hardware issue (and not software, heat related, or firmware from recent os update etc) before going to great lengths for repair.


Is there another hardware test i can run or any other tools that can conclusively confirm hardware faults? All of your comments i appreciate, but they are on the far side of conclusion... How can i pinpoint with more certainty what is going on if indeed there is hardware failure?


I've already prepared for the worst case scenario... if push comes to shove, i think i might be able to get along with a new m4. =]





Nov 9, 2024 2:11 PM in response to Azakcraed

Third-party add-ons that claim to protect you are a SCAM, and that goes for Almost all User-installed VPN software as well.


if you don't need a VPN to be present on an Instautionsl Network, you should remove that stuff in the name of simplicity, if nothing else.


These products tend to make your Mac unstable, behave in bizarre ways, and crash a lot.

Nov 12, 2024 12:52 PM in response to Azakcraed

The SSD is most likely failing. If you have an external NVMe SSD connected using Thunderbolt, then it is possible the Kernel Panic could be due to the external Thunderbolt NVMe SSD, otherwise it is the internal SSD being referenced.


FYI, the Logic Boards on the MBPro 16" (2019) model seem to have a high rate of failure....much more than any other model. I do not recommend spending any money on repairs on this laptop for multiple reasons as the money spent on repairs is better put towards a new laptop.



Azakcraed wrote:

where are you getting this from? Sounds like Chicken Little to me ....not here to debate vpns but come on bro, no need for a vpn outside of being 'present' on an institutional network? All other uses a scam? Harvesting my data to sell? Punishing computer performance? Break into other secure connections? How can you back up those claims sufficiently to make your comment not sound like the sky is falling?

@Grant is correct on pointing this out. It is an educational moment. You can review some of the details regarding VPNs here:

https://gist.github.com/joepie91/5a9909939e6ce7d09e29

Intel MacBook Crashing (i9/64GB/8TB)

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