New Magic Mouse USB-C Does Not Scroll

As suspected, upgrading to macOS 15 does not fix the issue of the mouse and trackpad. Having upgraded to 15 last night there is no change.

if Apple are monitoring this thread, they obviously have no work around or fix. One can only hope they are working on it and fast because as there is no use for a Magic Mouse or Trackpad, I shall return them and demand a refund and I would expect something extra for the inconvenience. That’s what I would do for my customers, give them a 15% voucher to use on their next purchase, it’s called goodwill.

It does say 15.1 required on the product page as as of today. So instead of making it work... they just updated the copy on the page :)

Apple, please prioritise to fix this.

You cannot charge $ 99 for a product that is not working. I am working on a MBP14"-M3 with Sonoma 14.7.1

I'm using 15.1 and my trackpad still won't scroll at all on Bluetooth. When it's plugged in it works perfectly.

When on Bluetooth, not only does scrolling not work, but the tracking speed is also very slow and doesn't seem to be responding to tracking speed settings changes.

I have the same issues. My version of the OS is corporate regulated. I am quite often a month behind. However I have never had a hardware issue like this one. Brand new track pad now effectively a doorstop since no scrolling. this has to be easy to fix so?

sp

Can confirm that it does not do any magic on Ventura 13.7.1. What is different in this mouse, other than the USB-C, that you need to upgrade your OS in order to use it? It is a f-ing mouse :)) Call this "opinionated products"....

I can confirm that didn't scroll with 13.X, and after upgrade to Sequoia 15.1.1 it just started scrolling.

Kinda looked like the Macbook pro was not recognizing the Magic part of the mouse, with the gesture options completely missing form the mouse menu. I tried everything, forgetting, disconnecting, rebooting, shutting down, charging, connecting with cable, but this is obviously a backward compatibility issue that has not been resolved.

For what it's worth this update did not mess up any of my conda settings and environments so it was a pretty smooth update. Agree that it's ridiculous to have to update an OS for a mouse to work. Be better Apple.

I did notice that my older Magic mouse, that did scroll has an older firmware on it so this could be the an issue with the firmware shipped with a new mouse.

I just got a brand new USB-C Magic Mouse, and can confirm that it doesn't scroll on Mac OS 14.7.1. This is very frustrating after returning one and ordering another magic mouse. I hope Apple can provide a fix soon.

Yeah man, I just spent $9,866 on a new Mac Studio and the mouse is as meek as, well a mouse.

My old mouse used to make me cups of tea in the morning and keep me warm at night, the new mouse doesn't even scroll. I'm taking it back to the store. Oh that's right, there is no Apple store in NZ.

A company that has a business model that makes really nice kit, is repairable but is obsolete after 10 years because they won't let you update the OS or they change the charging points, is still a sh*t company. On top of which the obsolete equipment ends up in landfill.

Imagine if you couldn't use your beautiful hi-fidelity stereo system because you couldn't replace a 50c fuse, you would be pretty upset but you wouldn't be upset with the manufacturer because the stereo is 40 years old. Apple is still going and their equipment is obsolete after 10 years.

How do they get away with that? I'll tell you, because there is no competition. A multinational Corporation (except NZ), registered in a tax haven, does not pay any income tax on profits is a company that is a bad corporate citizen.

Hey clayne11, I had the same problem. It turned out the reason was that 3rd party program was messing up with the trackpad settings. In my case it was SteerMouse, you may want to check if you have it or any other mouse-tweaking app installed.

Had the same issue, I updated my MacBook to MacOS 15.1 and it just worked

Yes, I made them aware of the magic keyboard touch ID issue as well

I also spoke to Apple support and they had no clue about this whatsoever. It was me who ended up insisting it's probably because I haven't upgraded to Sequoia.

Same issue. Cannot scroll with new Magic Mouse (USB-C) in MacBook Pro Sequoia 15.1 and not on my MacStudio Sonoma 14.6

these are the newest OS's so please Apple help!!

Me too! Need a fix, quick!