You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Time Machine did not finish backing up because some files were unavailable. Backups will resume when your Mac is unlocked.

I've had no trouble with Time Machine until updating my Mac Mini M2 to OS 15.0.1. After the update, I constantly get the message "Time Machine did not finish backing up because some files were unavailable. Backups will resume when your Mac is unlocked." The backups seem to run fine until reaching about 80% then stall before the message appears. I've tried different ports, different USB C hubs, different cables etc. with the same result. I've scann the resources here and found nothing current or helpful on this issue.

Mac mini (M2, 2023)

Posted on Oct 25, 2024 5:25 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2024 2:50 PM

After my initial post, I tried erasing my backup drive and starting over with a new time machine backup, but I still got the same message.


After exhausting everything I could think of, I called Apple Care. I spoke with a representative who let me explain everything I had already tried and he indicated that I had covered most of his solutions matrix, so we didn't waste time going over that again (GREATLY APPRECIATED!). I was put on hold for a short time by the rep then asked to do the following:


  1. Eject my backup drive and disconnect it from my Mac;
  2. Open time machine and tell it to forget my backup drive;
  3. Restart my Mac in Safe mode;
  4. Reconnect my backup drive;
  5. Open time machine and tell it to use my backup drive for a new backup;
  6. Let time machine format the backup drive and complete an initial backup to my backup drive;
  7. Confirm the initial backup finished without errors;
  8. Restart my Mac in normal (not safe) mode.


I completed the above steps in pretty short order and have since had 5 hourly backups with no errors. This seems to have solved the problem.

51 replies

Nov 2, 2024 6:46 PM in response to dbrewood

I just reported the defect you see with 15.1 and the one I saw with 15.0.1 with Apple Support. If you do, they will give you a case ID number and you can inquire with them when an update comes if it addresses the issue using the case ID number.


I am sorry to hear that the solution was to wipe out your hard drive and restore from a previous backup. So, I guess that you are now back in 15.0 which showed no issues with TM for me.

Nov 3, 2024 1:23 AM in response to mjmarch

Yes so I ended up wiping the Mac and doing a restore from a backup. I got a conflict when restoring which I ignored.

So yep it didn’t restore properly so I’m doing it again this morning. Interesting when it downloads the OS to do the reinstall it uses Sonoma.

So while the OS part of the restore is taking place it’s our early doors for a coffee.

I will be going back to using Sequoia even if it has the problem again so I can feed back to Apple. I know from past experiences cases are help open for 30 days.

Nov 3, 2024 7:15 AM in response to dbrewood

I reported it for both 15.0.1 and yours @dbrewood for 15.1. No point of putting my case ID number as it will be edited out in accordance to Apple’s terms and conditions for using the Community site. I guess that they do not want to accept that this is, in my opinion, major as it compromises two basic functions of the OS: TM backup and firewalls. I will not update to 15.X until they fix this issue. I have two other computers around and they will remain in Sonoma now that one cannot download 15 but just 15.1 which is busted.



[Edited by Moderator]

Nov 16, 2024 11:19 PM in response to envoy510

That isn’t what I posted. You need to get spotlight to reindex.

to do this add the main hard drive to the Spotlight ignore list, wait maybe 30 seconds and then remove it. This will start Spotlight reindexing on the drive.

You should be able then to check this by opening Finder and viewing most recents, you should see that list starting to populate.

Once that is there TM backups should now work with the Mac locked.

If your backups are screwed you may need to reinitiate them. Hopefully though you should be good after that is done.

Time Machine did not finish backing up because some files were unavailable. Backups will resume when your Mac is unlocked.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.