Dispute Over Codelita Subscription Refund

Hello Apple Community,

I hope you are all doing well. I’m reaching out for assistance regarding a dispute with my Codelita subscription that I purchased through my Apple ID. I have encountered significant confusion surrounding the refund process, and I would greatly appreciate any insights or support from the community.

Background:

1. Subscription Details:

• Service: Codelita (coding platform)
• Charge Amount: £39.9
• Date of Charge: September 16, 2024
• Cancellation Date: September 24 or 25, 2024 (approximately 8-9 days after registration)
• Email Used for Registration: email@icloud.com

1. Communication with Codelita:

• I initially reached out to Codelita to request a refund, explaining that I canceled my subscription shortly after signing up and did not use the service at all.
• Codelita confirmed that they processed a full refund on September 19, 2024. They provided a transaction reference number for my records.

1. Apple's Response:

• Following Codelita's confirmation, I checked my bank account and found no refund had been issued.
• When I inquired with Apple Support, I was informed that the refund could not be processed due to policies surrounding subscriptions through Apple. This response contradicts what Codelita has communicated to me.

My Concern:

I find myself in a frustrating situation where Codelita is willing to refund the charge, yet I am being told by Apple that no refund can be processed. This feels unjust, especially considering that I canceled my subscription just two days after the initial seven-day trial period and did not utilize the platform at all.

Request for Assistance:

I am reaching out to see if anyone in the community has experienced a similar issue or has suggestions on how to navigate this situation effectively. It seems unfair to be charged for an entire year's subscription for a service I did not use.

Thank you for your attention and any assistance you can provide. I look forward to your responses.

Best regards,

Bahar J

[Edited by Moderator]