Why am I still being charged after canceling Videoleap from the App Store?

Managing auto-renewing subscriptions -

If you want to cancel a subscription from Apple - Apple Support

You might need to scroll down to find the Cancel Subscription button.

Scroll further down the link for instructions for non-Apple devices.

Things about subscriptions;

⁃ Deleting an app does not cancel the subscription.

⁃ A trial subscription must be canceled more than 24 hours before the renewal date or it may renew.

⁃ Many subscriptions are set to renew automatically until you cancel them.

⁃ If you see multiple subscription offers, as long as you don’t select one, the subscription shouldn’t renew.

⁃ If you don’t see Cancel Subscription, the subscription is canceled and won't renew.

⁃ An expiration date means the current subscription has been canceled but is available to use until that date.

⁃ Use Resubscribe/Renew if you change your mind about canceling the subscription.

If you defaulted on paying the subscription your account will be frozen until you speak to Apple and resolve the unpaid amount.

Direct link to Apple Support options -

https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

World-wide Apple Support -

Contact Apple for support and service - Apple Support

M1 Mac mini, macOS 15.0.1;  Watch, series 10 GPS-only, watchOS 11.0.1; iPhone 16, iOS 18.0.1; TV 4th Gen, tvOS 18.0.1; HomePods, audioOS 18.0.1 and Airport Express w/ Airplay 2

dariana220 wrote:

Hello so I downloaded Videoleap and I got the free trial which started on october 13th and on october 17th i canceled the subscription but now it's still charging me and i cannot download any apps or anything.

This support article explains about subscriptions from Apple ➔ If you want to cancel a subscription from Apple - Apple Support

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• Free trials will usually automatically turn into paid subscriptions unless you cancel in time.

If you now owe money you will have to pay it first. You can try asking for a refund but those are not guaranteed. If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support

Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support