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The screen has a message saying we need to recover the password, but the computer won't respond to either the trackpad or keyboard. I have restarted the computer, unplugged keyboard and trackpad, restarted again, etc. I have no idea what to do except take it to a repair shop unless someone has another suggestion. The computer is probably 8 years old, more or less.
Thank you so much.
ok, profpf, there’s a few things you can try… reset the smc and zap PRAM on startup.. here’s how to do that ( Assuming the Apple communities admin doesn’t consider this an inappropriate link and strike out my post-you never know)
anyways, here / Reset the SMC of your Mac - Apple Support
and here/ Reset NVRAM on your Mac - Apple Support
i usually like to do the 2nd one by holding down the 4 key combo for 3-4 chimes then let go… maybe run Apple Diagnostics… or disk first aid.. here’s for the first one /
Use Apple Diagnostics to test your Mac - Apple Support (CA)
anyways for the 2nd one you have to boot up from your recovery partition , assuming you have Lion ( macOS 10.7) or later on it… then get to Mac OS X tools and run disk utility… to get that started, restart your Mac, holding down the Apple+ R keys together until you see a languages screen, pick one and keep going… move your cursor ( the arrow ) to
the top center of your screen and click.. you should now see Mac OS X tools.. from there, disk utility… dumb question to ask but, do you have a backup/have you done a backup kinda recently ? .. eg Time Machine… if you do, you might be OK , but if not/ If never… “what’s a backup, what’s Time Machine?” Then you might have a problem.. any-hew, run Apple diagnostics after trying those other things and then add to your post ..
John B
Ok, kind person, I will try. I wonder whether the keyboard will send any of this to the computer…since it and the trackpad act as though they are blind, deaf and dumb I but will follow instructions.
Some of it is backed up/in the cloud, I think mine is. I think my husband‘s section is not backed up. Life will go on…
If you have problems with Bluetooth keyboard+ mouse /trackpad on startup, eg not responding/very slow to respond.. well, that’s to be expected as Bluetooth doesn’t fully load and work until the MacOS does… it may somewhat work /may not work reliably when you first power on your Mac or when troubleshooting.. luckily any USB wired keyboard and mouse/trackpad will work reliably when first powering on your Mac or for troubleshooting.. as long as it/they are USB + wired and plugged directly into your Mac you’re ok to go ( any brand will do, Windows or mac keyboard will work)
john B
Tried restart
NVRAM
SMC
Apple diagnostics
they are result in
Recovery Assustant
choose one:
forgot pw
pw doesn’t work.
However, the KB and trackpad (both wired) still don’t work to choose any of these.
Any other ideas??
Can you try force restarting it by hitting cmd+ctrl+eject or Touch ID
for roughly 10 seconds
Keyboard and trackpad are plugged in, not Bluetooth.
Doesn’t work…
Tried it. Nothing.
iMac is frozen, not responding to wired keyboard and trackpad.
