Problem with apple support_after sales

Good Morning!

Apple have removed the web links for reporting issue with sales, service, of support. No reason given.

As someone with applicable experience, I'm not a fan of phone calls.

For a decade I managed the customer satisfaction function for a major manufacturer in another business segment. Calle load was 100-300X min the mail load. When email appeared, my successor in that positions needed two extra people to keep up but was only give one. A hot mess I was glad not to manage!

If I had a complaint on either an employee or regarding one of the company's functions or services, I far preferred getting a clearly-written business letter. That was an order of magnitude better than finding a bunch of voicemails or a stack of pink "While you were out..." slips (I'm dating myself!) on my desk in the morning.

The letter gave me time to properly investigate and develop constructive response for the customer. Phone calls, not at all.

Letters, in a way, also become a form of evidence in cases of both praise or complaints:

• If a stiff-necked section manager said, "My people would never do that!" our conversation became much more productive when I had them read a customer's letter.
• If a letter regarded an employee, for good of bad, it went in the employee's HR file where it was available at review time.

I'll add this tip based on my spending ten years on the "receiving" end: If using US Mail, letters sent "Certified, Return Receipt Requested" never got lost in the shuffle at our firm!

It seems the art of writing a business letter is no longer being taught. I doubt you need a brush-up but, if you do, this is a pretty good reference: https://edu.gcfglobal.org/en/business-communication/how-to-write-a-formal-business-letter/1/

For the EU Apple's HQ is in Cork, Ireland. They do offer contact information for AppleCare+ complaints in this document:

AppleCare+ Terms of Business Ireland

Perhaps that number or address will get you somewhere.

Regards.

There's really no place you can write and get a reply at all, really, much less a timely one. Apple I'm sure gets thousands if not millions of pieces of mail every day, so trying to write them and get useful assistance will almost certainly be futile.

I wish I had a sure answer to give you as to how to proceed. What the issue is nor why you're having such difficulty I can't guess. All any of us here can probably suggest is that you insist on speaking with a supervisor at Apple Store Support, if you have not done so already or already been in touch with an escalated support specialist. The first-level support folks, who are the ones who answer when you first call Support, generally don't have a lot of authority or power to do much of anything beyond their standard remit.

I know that there's at least one other regular Community frequenter who formerly was a manager at an Apple Store and perhaps he'll have some more specific advice as to what you can do.

Regards.