My daughter's bank account was hacked, and I am trying to remove all connections to her old phone number (which was linked to the bank account). I have changed her phone number with AT&T. I want to set up a new Apple ID and all new accounts for her. Can I erase all of the Apple information on this phone and start over?
[Re-Titled by Moderator]
arioles wrote:
My daughter's bank account was hacked, and I am trying to remove all connections to her old phone number (which was linked to the bank account). I have changed her phone number with AT&T. I want to set up a new Apple ID and all new accounts for her. Can I erase all of the Apple information on this phone and start over?
[Re-Titled by Moderator]
The iPhone was almost certainly not hacked. You can erase it entirely yes.
click here ➜ Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support
Also, her bank account, being accessed on some for, has no bearing on her Apple ID, unless what was compromised was her Apple ID, and then her bank account form that.
In any case, you can secure her Apple ID, and not go through all the hassle of creating a new one, or even need to create a new phone number.
click here ➜ If you think your Apple Account has been compromised - Apple Support
You can just update the phone number connected to her current Apple ID. See "To see, add, or change your trusted phone numbers" at Two-factor authentication for Apple Account - Apple Support
The phone was almost certainly not “hacked”.
That is not how they gained access to her account.
Can I erase all the Apple information on a hacked iPhone and start over?
