You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

IOS 18 Update Makes it Difficult to Text

I just updated my phone to IOS 18 and everything has been fine, but my mom has an Android phone and my phone doesn't let me text her cell phone number. She has an iPhone 15 as her work phone and whenever I text her cell phone number it automatically corrects to her work phone number even though I have deleted and blocked her work number multiple times. Whenever I text her cell phone number the messages send green because it is an Android, but then she will text me back saying I am texting her work phone. This problem is recent because the first couple of days after I updated my phone to IOS 18 it was working fine, I don't know what happened.

iPhone 13, iOS 18

Posted on Sep 30, 2024 5:34 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 1, 2024 7:20 PM

I’m having this exact issue too! I did as the support suggested and re-did the iMessage but nothing fixed it. Each text to a non iPhone device gets the red ! And I have to manually resend it. Super annoying.

54 replies

Sep 30, 2024 5:41 AM in response to lovesaturn

It sounds like a frustrating issue! It seems that your phone may be defaulting to her work number due to a contact or messaging glitch. Here are a few steps you can try to resolve it:

  1. Check Contacts: Make sure your mom's cell phone number is saved correctly in your contacts. Delete any duplicate entries and ensure the work number is not linked to her cell number.
  2. Reset Messaging Settings: Go to Settings > Messages and toggle iMessage off and on again. This can sometimes help clear up any glitches.
  3. Delete Old Conversations: If there are old message threads with her work number, delete them to prevent any confusion in the future.
  4. Clear Cache: If you use a third-party messaging app, clear the cache or reinstall it to reset any erroneous settings.
  5. Restart Your Phone: A simple restart can fix many temporary issues after an update.
  6. Update iOS: Check if there are any new updates for iOS 18. Sometimes, updates are released to fix bugs.

If these steps don’t work, you might consider reaching out to Apple Support for further assistance. Hopefully, you’ll be able to text your mom’s cell number without any issues soon!

Oct 5, 2024 3:48 PM in response to Xxxtevicion

I called Apple support. Waste of time. They had me try everything I had already tried and even did a network reset. Finally they said it’s must be a problem with your service provider, AT&T. I’m so frustrated!!! Can’t even get texts from company’s that need to send you a security number to get into like you bank accounts, etc! I have to give myself a moment before I try to call AT&T.

Oct 13, 2024 9:44 AM in response to silentsociety

Nevermind my solution isn't stable. The next morning, I sent texts to him and thought he got them bc it showed that it sent, but my boyfriend never get them. I had to create a new contact with his same number and then it worked again.


But by the next morning, the new contact wasn't sending my texts! I didn't know bc it looks like they sent until he texted saying he didn't get texts from me all day. This went on for a few days until we gave up and we're using LINE now to communicate.


I did ask a software engineer friend who works at Apple and he's very sure the issue is with the new RCS that was launched. This was probably a specific situation that they didn't test or write tests for and it got released to the public. Since Apple teams monitor Community posts and it's a critical issue, he says it will very likely be fixed by 18.1

IOS 18 Update Makes it Difficult to Text

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.