Screenshot highlight window won't disappear

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Level 1

4 points

Screenshot highlight window won't disappear

When taking a screenshot with 'cmd+5', the highlight window appears and I'm able to adjust the size and shape, and then hit 'return' to take the screenshot. The screenshot saves successfully. However, when I take a screenshot using this method, instead of 'cmd+4' for example, the highlight does not disappear when I hit 'esc'. See attached screenshot showing the highlight window remaining in place. The only thing I've found that works to remove it is to restart the computer which is a little frustrating and very inconvenient. Does anyone have a solution? All software is up to date. I'm not sure what else to try.

[Edited by Moderator]

iMac 27″, macOS 10.15

Posted on Sep 28, 2024 09:22 PM

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Answer 1

Top-ranking reply

ebroihier

Level 1

69 points

Sep 30, 2024 01:30 PM in response to madelainev

This same thing has been happening to me for about a week. I use the screenshot app that comes in the Utilities folder. Not only is it not recording an image, I have to restart my Macbook Pro in order to clear the highlight. This is a function I use on a regular basis, so this has been a big problem for me.

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Answer 2

dialabrain

Level 10

133,445 points

Sep 30, 2024 02:05 PM in response to ebroihier

Make sure you have the third icon selected and not the fifth. If the fifth icon is selected that actually records the screen instead of a screen shot. You would have to click on the stop icon in the menu bar to end the recording.

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Answer 3

den.thed

Level 10

88,684 points

Sep 29, 2024 08:23 AM in response to madelainev

Does the Esc (Escape) key work to get unstuck from that place...?

For Screenshot shortcuts you should be using:

Shift + Command + 3

Space + Shift + Command + 3

Shift + Command + 4

Space + Shift + Command + 4

Shift + Command + 5

Have a look at > Take a screenshot on your Mac - Apple Support

If those 5 Shortcuts are not working or not working properly...?

Go to Apple > System Settings > Keyboard > Keyboard Shortcuts > Screenshots > click Restore Defaults > Done.

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Answer 4

dialabrain

Level 10

133,445 points

Sep 30, 2024 02:06 PM in response to ebroihier

See: Take screenshots or screen recordings on Mac - Apple Support

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Answer 5

Sep 30, 2024 01:50 PM in response to ebroihier

The Command-Shift-3 and Command-Shift-4 methods work, but the Command-Shift-5 results in the same static highlight area that stays on the display regardless of any programs you're using.

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Screenshot highlight window won't disappear

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